Senior Renewals Manager in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Renewals Manager based in the United States.

This is an exciting opportunity to build and scale a high-performing renewals function within a fast-growing B2B SaaS organization. In this role, you will own the commercial renewal process from contract preparation through signed agreements while creating the systems, processes, and automation that drive predictable retention outcomes. You'll collaborate closely with Customer Success, Account Executives, and Revenue Operations to ensure renewals are executed efficiently and consistently. Combining strategic process design with customer-facing commercial discussions, you'll play a key role in improving forecast accuracy, operational excellence, and gross revenue retention. This position is ideal for someone who enjoys balancing relationship management, data-driven decision-making, and operational innovation in a collaborative, growth-focused environment.

• Own the end-to-end commercial renewal process for transactional and mid-market customers, including pricing discussions, contract preparation, negotiations, and successful contract execution.
• Partner with Customer Success Managers to co-manage the commercial aspects of strategic and enterprise renewals while maintaining clear ownership of renewal execution.
• Design, document, and continuously optimize scalable renewal processes across direct, partner, and auto-renew customer segments.
• Manage renewal timelines to ensure all milestones, approvals, contracts, and signatures are completed accurately and on schedule.
• Build reliable renewal forecasting by maintaining high-quality CRM data, tracking risk indicators, and delivering accurate reporting to leadership.
• Generate renewal quotes, contracts, and order forms while ensuring all customer records remain synchronized across customer success and CRM platforms.
• Identify opportunities to automate repetitive workflows, improve operational efficiency, and reduce administrative workload through technology and process improvements.
• Collaborate effectively with Customer Success, Sales, and Operations teams to strengthen retention strategies while maintaining clear ownership boundaries across the customer lifecycle.

• Proven experience building, managing, or scaling renewals, revenue operations, customer success operations, or similar commercial functions within a B2B SaaS environment.
• Demonstrated ability to lead commercial renewal conversations, negotiate pricing, manage contract renewals, and achieve retention and renewal targets.
• Strong experience working with CRM and customer success platforms; familiarity with HubSpot, Pylon, or comparable systems is highly desirable.
• Excellent process improvement skills with the ability to transform manual workflows into standardized, scalable, and repeatable operational systems.
• Strong analytical abilities with experience managing forecasts, maintaining CRM data integrity, and interpreting business performance metrics.
• Experience implementing workflow automation using no-code or low-code tools to improve operational efficiency.
• Outstanding organizational, communication, and stakeholder management skills with exceptional attention to detail and execution.
• Ability to collaborate effectively with cross-functional teams while balancing customer relationships, commercial objectives, and operational excellence.
• Experience supporting technical products, infrastructure software, deal desk operations, or renewal functions built from the ground up is considered an advantage.

• Fully remote work environment within the United States.
• Opportunity to play a foundational role in building and scaling a strategic renewals function.
• Collaborative, open-source-focused culture that values innovation, ownership, simplicity, and teamwork.
• Career growth opportunities with increasing ownership as the organization expands.
• Exposure to cutting-edge infrastructure and network automation technologies.
• Inclusive workplace committed to diversity, equity, and equal opportunity for all employees.