Full Time Overnight Attendant in Phoenix, Arizona at Moxy Phoenix

The Hotel Overnight Attendant ensures the safety and security of guests, employees, and property by monitoring hotel premises, responding to incidents, and enforcing policies. This role requires vigilance, professionalism, and strong problem-solving skills. The Overnight Attendant plays a critical role in maintaining a safe and welcoming environment while protecting the hotel’s assets and reputation.

• Patrol hotel premises regularly, including guest floors, back-of-house areas, parking facilities, and public spaces.
• Respond promptly to alarms, emergencies, and guest or employee incidents.
• Provide professional assistance to guests and staff in cases of accidents, theft, disturbances, or medical emergencies.
• Enforce hotel policies and procedures while maintaining a guest-focused, service-oriented approach.
• Prepare accurate incident and security reports for management review.
• Coordinate with local law enforcement, emergency responders, and fire departments when required.
• Escort guests and staff when necessary for safety reasons.
• Support loss prevention initiatives and monitor access to restricted areas.
• Assist with crowd control during events, conferences, or high-occupancy periods.
• Maintain confidentiality and protect sensitive information at all times.
• Assist in coverage of breaks for front desk or night audit employees
• Retrieve or park valet cars after hours as necessary.
• Clean and maintain hotel public areas, including lobbies, hallways, elevators, restrooms, fitness center, and other common spaces (interior and exterior).
• Respond promptly to guest requests (extra linens, cribs, rollaway beds, etc.) and deliver items courteously.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Provide courteous and professional service when interacting with guests and co-workers

Requirements:

• High school diploma or equivalent required; additional training in law enforcement, security, or hospitality preferred.
• Previous security, military, or law enforcement experience desirable.
• Valid security license or guard card (where required by law).
• First Aid/CPR certification preferred.
• Strong communication, observation, and conflict-resolution skills.
• Valid drivers' license and clean driving record
• Ability to remain calm and professional in high-pressure or emergency situations.
• Flexibility to work varying shifts, including nights, weekends, and holidays.
• Bilingual skills are a plus.

Physical Requirements:

• Ability to stand, walk, and patrol for extended periods (up to 8 hours).
• Must be able to quickly respond to emergencies, including running short distances and climbing stairs.
• Must be able to push up to 75 pounds, lift and carry up to 25lbs
• Work indoors and outdoors in varying weather conditions.
• Ability to remain alert, attentive, and professional during overnight shifts if scheduled.
• Must be able to visually inspect public areas to ensure adherence to standards.