Home Delivery Program Manager in Jacksonville, Florida at REGIONAL FOOD BANK OF NORTHEAST FLORIDA INC

Title: Home Delivery Program Manager Job Group Category: Non-Exempt Type: Full-Time

Unit: Nutrition Schedule: Mon – Fri, some weekends and evenings Hours: 40/week

Direct Reports: None Reports to: Director of Health Promotions Location: Jacksonville, FL

About Feeding Northeast Florida

Feeding Northeast Florida develops innovative strategies and partnerships to ensure access to nutritious food for all in our 12-county service area. We are dedicated to improving lives and building a healthier community by enhancing the health and capability of those in need, while empowering our partners to deliver health and nutrition programming throughout the region.

Position Summary:

The Home Delivery Program Manager is an operations-focused role that sits at the intersection of food bank logistics and Food is Medicine programming. This position is responsible for the delivery of food orders and program materials to FNEFL's clinical and Healthy Pantry partners, warehouse order fulfillment, and maintaining the high standard of customer service that sustains those partnerships. The Manager works primarily out of the FNEFL warehouse and in the field, serving as a reliable and knowledgeable presence for clinic and pantry partners receiving deliveries.

This is a working delivery role, not a traditional office-based management position. The incumbent is expected to actively handle cased food and deliver it to our clinic and other partners while maintaining positive relationships. The ideal candidate is calm under pressure, adaptable, highly organized, mission-driven, and able to maintain professional delivery standards and customer service.

Principal Duties and Responsibilities:

Delivery Coordination and Logistics

• Receive and process referrals from clinic and community health partners and route neighbors into the appropriate delivery program based on program criteria
• Upload neighbor information and prepare delivery records for each program cycle
• Coordinate with delivery vendors -- including DoorDash Project DASH and Amazon Flex -- to schedule deliveries, confirm driver assignments, and ensure packages reach the correct recipients
• Support rural delivery logistics in coordination with the FNEFL Operations team
• Serve as the primary point of contact for neighbors, clinic partners, and internal departments regarding delivery status, troubleshooting, and issue resolution
• Respond promptly to delivery inquiries and resolve problems in real time

Partner and Clinic Support

• Support clinic and community health partner staff in understanding delivery program criteria, referral processes, and eligibility requirements
• Maintain active working relationships with designated contacts at each partner organization
• Respond to partner questions regarding program guidelines and referral logistics
• Participate in partner meetings and communications as needed to support program continuity

Data Management and Reporting

• Maintain accurate and up-to-date delivery records, referral data, and program enrollment information across all active delivery programs
• Track delivery metrics and program outputs to support grant reporting, program evaluation, and internal performance monitoring
• Compile and submit data reports on a schedule established by program leadership
• Ensure data integrity across referral sources, delivery logs, and outcome records
• Build and maintain program tracking tools in Microsoft Excel; develop templates and tracking systems as programs evolve

PROGRAMS IN SCOPE

The Home Delivery Program Manager supports all active and emerging FNEFL home delivery programs. Current programs include:

• Produce Prescription (Healthier Together) -- clinical referral-based produce delivery to program participants in partnership with healthcare providers
• Homebound Client Delivery -- ongoing door-to-door delivery for neighbors who are unable to access a pantry or distribution site
• Emergency Food Boxes -- rapid response delivery for neighbors who contact FNEFL directly with an acute food access need
• Rural Delivery -- delivery coordination for neighbors outside standard vendor coverage areas, managed in partnership with Operations

Job Qualifications

Required

• High school diploma or equivalent required; associate or bachelor's degree in a related field preferred
• Minimum two years of experience in program coordination, logistics, social services, community health, or a related field
• Advanced proficiency in Microsoft Excel, including the ability to build and manage complex tracking spreadsheets, formulas, and data systems from scratch
• Demonstrated ability to manage multiple concurrent projects with different timelines, criteria, and stakeholders
• Strong written and verbal communication skills with the ability to communicate clearly and responsively with a range of audiences including neighbors, clinic partners, delivery vendors, and internal staff
• High degree of comfort learning and working across multiple technology platforms and data systems
• Strong attention to detail and commitment to accurate record-keeping
• Valid Florida driver's license and reliable transportation required

Preferred

• Experience in a food bank, hunger relief, social services, healthcare navigation, or logistics environment
• Familiarity with community health clinic settings or experience working alongside healthcare teams
• Experience with grant reporting, program data tracking, or outcome measurement
• Bilingual in English and Spanish

Competencies:
· Ability to maintain calm, professionalism, and sound judgment in fast-paced operational environments.
· Demonstrated emotional intelligence and collaborative style.
· Ability to balance operational discipline with adaptability and creative problem-solving.
· Growth mindset with willingness to evolve alongside the organization and expand leadership responsibilities over time.

Work Environment:

This position operates in a dynamic, mission-driven nonprofit environment within a warehouse setting with occasional exposure to environmental effects of operations. Work includes exposure to varying temperatures, dust, noise, and other environmental factors. Regular local travel required for partner site visits and program coordination within the 12-county service area

Work environment includes both standard office settings and community-based partner locations. Position may require working in a warehouse environment to prepare and stage food boxes and produce bags for delivery.

Physical Demands:

Work involves prolonged periods of standing and walking, repetitive motion, bending, lifting, pushing, pulling, and extended food preparation activities. Must be able to safely lift and move up to 50 pounds. Work will include assistance with food distribution activities and exposure to indoor and outdoor environmental conditions.

The physical demands and work environment characteristics described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. The above job description is not an exhaustive list of duties, responsibilities, and skills of the position. Incumbents will follow any other instructions and perform other related duties assigned by their supervisor.