IT Support Specialist in Upper Arlington, Ohio at Delta Gamma Fraternity

The IT support specialist plays a key role in Delta Gamma’s Shared Services team, serving as the primary point of contact for day-to-day technology support across Executive Offices. This role ensures staff and volunteers can effectively use Delta Gamma’s technology platforms, with a particular emphasis on helpdesk support, iMIS EMS administration, and the Billhighway financial platform rollout—including associated reporting integrations with Salesforce and iMIS.

This is a junior-level position suited to a detail-oriented, collaborative professional who is comfortable working across departments, thrives in a constantly evolving nonprofit environment, and is eager to grow their technical expertise in support of an international volunteer base.

This position is eligible for our full benefits package on the first day of employment.

Job Title: IT support specialist

Department: Shared Services

Reports to: director of IT

FLSA Status: non-exempt; full-time (37.5 hours per week)

Location: Columbus, Ohio preferred

Submit applications at https://bit.ly/deltagammacareers

Submit applications by July 31, 2026

Starting wage $23.07 to $25.64

Job Summary:

· To assist with helpdesk support for all Delta Gamma users, as assigned.

· To support Executive Offices staff and members in successfully utilizing Delta Gamma technology platforms.

· To build and maintain a strong working relationship with the Executive Offices staff and Delta Gamma Leadership.

· To perform assigned duties in conformity with the Constitution and policies of the Delta Gamma Fraternity and Foundation.

Essential Functions

Helpdesk & End-User Support

· Serves as the primary responsible party for Helpdesk support., responding to assigned tickets and requests for technical assistance in a timely and professional manner

· Supports Executive Offices staff and Delta Gamma volunteers in successfully utilizing Delta Gamma technology platforms.

· Assists with the creation and troubleshooting of Anchorbase forms and workflows.

· Supports annual document review process related to technology enhancements or revisions.

· Stays current on technology trends, both inside and outside the fraternity/sorority community and identifies user needs.

IMIS EMS Administration

· Assists with maintaining iMIS EMS database and RiSE pages.

· Creates and troubleshoots data queries (IQAs) and assists staff with editing and reporting.

· Creates and maintains iMIS Form Builder forms and develops processes to review and act on collected data.

· Assists with the creation of process automation tasks and collaborates with our database vendor partner (CSI), as needed.

· Supports inquiries related to Form Builder, Process Automation, RiSE pages, and the Commerce and Events modules from staff, volunteers, working groups, and committees.

· Supports the RiSE hosted document library and provides technical and structural support to managing department (Marketing and Communications) as requested.

· Champions the expanded use of iMIS EMS and its integrated technologies to minimize reliance on external vendors and standalone platforms.

Billhighway & Salesforce

· Serves as the primary point of contact for Billhighway platform rollout, including technical support, user questions, and coordination with the vendor.

· Supports the development and maintenance of Billhighway – to – Salesforce and Billhighway—to – iMIS reporting integrations.

· Creates and maintains Salesforce reports and dashboards in support of cross-departmental data and reporting needs.

· Assists in identifying and resolving data discrepancies across integrated platforms.

Cross-Departmental Collaboration & Data Stewardship

· Collaborates with all departments to centralize data collection and tracking within iMIS, reducing dependence on external processes and platforms.

· Collaborates with Fraternity and Foundation marketing and communications staff to support the Higher Logic (Informz) integration and platform.

· Collaborates with the Training, Development and Member Experience department to support the learning management system (LMS) platform.

· Collaborates with Finance department on events involving registration fees and the Commerce module in iMIS.

· Attends standing vendor meetings and calls pertaining to Delta Gamma technology platforms.

· Develops and maintains end-user documentation and process guides to support staff adoption of technology platforms.

· Additional responsibilities as determined by the director of IT

Required

· Demonstrated commitment to creating inclusive environments where belonging is valued

· Bachelor’s degree, or equivalent combination of education and relevant work experience

· Proficiency with Microsoft 365 suite (Outlook, Teams, SharePoint, Excel)

· Excellent verbal and written communication skills, including the ability to translate between technical and non-technical audiences

· Strong attention to detail with the ability to manage multiple priorities and meet deadlines

· Demonstrated ability to collaborate across teams and adapt to fast-paced environment

· Ability to handle confidential and proprietary systems with discretion

Preferred

· Experience with iMIS EMS, including IQAs, Form Builder, RiSE, and/or Process Automation

· Experience with Salesforce, including report and dashboard creation

· Experience with Billhighway or similar financial/chapter management platforms

· Experience with Higher Logic (informz) or other email/community platforms

· Familiarity with learning management systems (LMS)

· Experience in a nonprofit, association, or fraternity/sorority organization; Delta Gamma membership a plus

· Experience with training, facilitation, or end-user documentation