Volunteer Coordinator in Winston Salem, North Carolina at Winston Salem Rescue Mission
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Job Description
SUMMARY OF POSITION:
The Volunteer Coordinator is responsible for building an active and welcoming volunteer program that supports the Rescue Mission’s programs, thrift operations, outreach efforts, and special events.
This role involves much more than responding to inquiries and processing applications. The Volunteer Coordinator actively recruits volunteers, builds relationships throughout the community, follows up consistently with interested individuals and groups, and creates an experience that makes volunteers feel valued and excited to return.
The ideal candidate is outgoing, welcoming, proactive, and organized. This person should enjoy meeting new people and sharing the Mission’s work while also being dependable in managing schedules, records, communications, and Department of Corrections requirements. Occasional evening and weekend hours may be required.
DUTIES AND RESPONSIBILITIES:
Volunteer Recruitment and Community Engagement
- Proactively recruit and build relationships with individual and group volunteers through churches, businesses, schools, civic organizations, volunteer fairs, community events, and other local partnerships.
- Represent the Rescue Mission in a welcoming and enthusiastic manner, clearly communicating its work and helping people understand how they can make a meaningful difference.
- Respond promptly to volunteer interest, maintain consistent follow-up, and develop relationships that lead to ongoing volunteer involvement.
Volunteer Experience and Coordination
- Welcome, orient, and connect volunteers with opportunities that align with their interests, abilities, availability, and the Mission’s needs.
- Coordinate volunteer schedules across departments and work with staff leaders to identify meaningful and well-organized volunteer opportunities.
- Build volunteer loyalty through clear communication, personal engagement, appreciation, and timely follow-up before and after service.
- Take complete ownership of the volunteer experience including initial contact, recruitment, planning events, on-site presence and support, and follow-up surveys.
Administration and Community-Service Partnerships
- Manage the Mission’s relationship with the Department of Corrections and other approved community-service partners, including ongoing communication with agency contacts.
- Accurately track, verify, and report volunteer and required community-service hours while maintaining all necessary applications, waivers, and supporting documentation.
- Maintain organized and current volunteer records in Salesforce or other systems and ensure volunteer activities follow Mission policies and procedures.
- Create and execute action plans to improve processes and procedures.
EDUCATION/EXPERIENCE:
- High School diploma or GED required.
- Experience in volunteer coordination, ministry, community engagement, recruiting, hospitality, customer service, sales, or a related field is required.
- Salesforce or another database experience is preferred.
SKILLS & QUALIFICATIONS:
- Mature Christian with a servant leadership mindset.
- Naturally outgoing, welcoming, and comfortable initiating conversations with new people.
- Strong verbal and written communication skills.
- Proactive, dependable, and consistent in following up and completing responsibilities.
- Organized and able to manage schedules, records, data entry, and multiple priorities.
- Comfortable representing the Mission at churches, businesses, schools, and community events.
- Proficient with email, Microsoft Office, and standard office technology.
- Reliable transportation and willingness to work occasional evenings and weekends.