Training Coordinator in Monticello, Mississippi at Ferguson FCU

Position Summary

Reporting to the Chief Operating Officer and working closely with the Director of Member Services and the Director of HR & Staff Development, the Training Coordinator plays a key role in supporting employee development and operational excellence across FFCU. This position is responsible for designing, delivering, and maintaining training programs that equip employees with the knowledge and skills needed to provide exceptional service and maintain compliance with credit union policies and regulations.

The Training Coordinator develops training materials, maintains procedural manuals and resources, facilitates onboarding and ongoing learning opportunities, and serves as a trusted resource for operational support. By promoting employee growth and ensuring consistent training standards, this role supports FFCU’s commitment to service excellence and member success.

Primary Responsibilities

To excel in this role, you will:

• Develop and maintain in-depth knowledge of FFCU’s products, services, policies, and procedures.
• Manage the Learning Management System (LMS), including scheduling classes, tracking progress, and maintaining accurate training records.
• Evaluate training effectiveness and provide actionable feedback to leadership.
• Deliver engaging training sessions in multiple formats, including in-person, virtual, and blended learning environments.
• Create and update high-quality training materials, procedural manuals, and operational resources.
• Coordinate onboarding for new hires and ongoing employee development in collaboration with department leaders.
• Identify skill gaps and design targeted training programs to address operational and service needs.
• Ensure compliance with federal and state regulations, banking laws, and FFCU policies.
• Serve as a resource for staff during daily operations and provide guidance on procedures and processes.
• Stay current through professional development opportunities and industry knowledge.
• Maintain accurate documentation and prepare reports as needed.
• Coordinate the distribution and delivery of vendor-provided training materials to staff, ensuring content quality and alignment with organizational standards, and facilitate training through direct instruction or indirect methods in partnership with vendor representatives as appropriate.
• Perform additional duties as assigned.
• Obtain and maintain any required licenses or certifications.

Qualification and Skills

• High School Diploma or GED required; Bachelor’s degree preferred.
• Minimum of 3 years’ experience in a credit union or banking environment; training experience strongly preferred.
• Solid understanding of regulations, guidelines, and processes related to loans, accounts, and teller transactions.
• Exceptional verbal and written communication skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook preferred.
• Strong presentation and facilitation skills with the ability to adapt content to evolving policies and procedures.
• Strong organizational and interpersonal skills.
• Flexibility to work varied schedules as needed.