FIFA Fan Services - Sector Coordinator in Boston, Massachusetts at Windwalker Group

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Windwalker Group is an award-winning, Minority-Owned business with over 25 years of experience delivering innovative solutions to help organizations grow, thrive, and achieve lasting success. Guided by our commitment to excellence, we specialize in security and preparedness, professional development, and cutting-edge technology solutions.

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Title: FIFA Fan Services - Sector Coordinator

Locations: South Station, Boston Stadium (Foxboro), FIFA Fan Festival City Hall

Position Summary: Lead and manage a team of Host City Ambassador Volunteers to deliver exceptional guest services operations across official FIFA 2026 venues. Teams will support a variety of constituent groups, including media, talent, and ticket holders, while maintaining the highest standards of hospitality and event experience.

Shift Length: Varies, estimated 8-11 hours per shift

Rate: $35 per hour

Major Tasks/Responsibilities:

• Deploy Host City Ambassadors to positions as per the deployment plan and monitor performance.
• Manage Host City Ambassadors within a geographic area, if required, request assistance from other functions, such as Police.
• Escalate and/or resolve operational issues with appropriate venue personnel.
• Brief staff prior to session start.
• Complete site inspection of designated area prior to session start.
• Co-ordinate emergency management responses within area of responsibility.
• Monitor crowd flow in designated area, note and communicate changes.
• Provide clear instruction to inappropriately accredited people and ensure issue resolution.
• Listen to and resolve staff issues and escalate as appropriate.
• Redeploy staff within designated area as appropriate.
• Facilitate smooth movement of fans through ticket check and security screening.
• Communicate information to spectators.
• Communicate house rules and general information to fans.
• Correct, confirm and adjust signage plan as appropriate.
• Redeploy team within designated areas.
• Seek assistance from management team as appropriate.

Required Knowledge/Skills/Abilities:

• Experience working with large event crowds.
• Observant and able to detect changes in large groups of people.
• Proficient managing volunteer teams.
• Effective oral communication skills.
• Confident handling verbal confrontation
• Strong supervisory, problem solving and leadership skills.
• Ability to operate effectively under stressful conditions.
• Ability to make decisions quickly and command appropriate action.
• Negotiation and arbitration skills.
• Confident use of a megaphone to a crowd.