Senior System Administrator in Saudi Arabia at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior System Administrator in Saudi Arabia.

This role is ideal for an experienced IT infrastructure professional who thrives in a global remote-first environment and enjoys delivering high-quality technical support across distributed teams. You will play a key role in maintaining the stability, security, and efficiency of internal IT operations while supporting employees across multiple regions and time zones. The position involves managing user access, endpoint devices, cloud-based collaboration platforms, and remote connectivity solutions in a fast-paced digital organization. You will work closely with cross-functional teams to ensure seamless operations, exceptional internal customer support, and continuous improvement of IT processes. The environment values responsiveness, problem-solving, autonomy, and strong communication skills, making this an excellent opportunity for someone passionate about modern workplace technology and remote infrastructure operations.

• Provide technical support to internal employees across a globally distributed remote-first organization.
• Troubleshoot and resolve hardware, software, VPN, Citrix, access management, and system-related issues efficiently.
• Manage user accounts, permissions, and access provisioning through Google Workspace, Active Directory, and related systems.
• Configure, deploy, and support Windows and macOS devices, including operating system installation and device setup.
• Administer and maintain endpoint management and MDM solutions such as Intune, Jamf, or similar platforms.
• Handle and prioritize support requests through Jira or other ITSM/service desk systems while meeting SLA expectations.
• Maintain IT equipment inventory and support corporate hardware lifecycle management.
• Assist with IT operations for office hubs, internal events, and cross-functional technical initiatives when required.
• Collaborate with infrastructure and operational teams to improve internal systems, user experience, and service delivery standards.
• Deliver responsive, customer-oriented support with strong attention to communication, efficiency, and issue resolution.

Requirements:

• Minimum 3 years of experience in corporate IT support, system administration, or IT infrastructure roles.
• Strong knowledge of Google Workspace and Active Directory administration.
• Hands-on experience with MDM and endpoint management solutions such as Microsoft Intune, Jamf, or equivalent tools.
• Proven experience supporting both Windows and macOS environments.
• Strong troubleshooting and problem-solving skills across hardware, software, networking, and remote access systems.
• Experience working with VPN technologies, Citrix, and remote access tools.
• Familiarity with ITSM processes and service desk tools such as Jira or similar platforms.
• Strong communication skills and customer-focused mindset.
• Ability to remain calm, organized, and effective in high-priority or fast-paced situations.
• Proactive, detail-oriented, and solution-driven approach to IT operations.
• Intermediate English proficiency (B1 or higher).
• Flexibility to occasionally support office hubs or company events when necessary.

Benefits:

• Fully remote full-time work opportunity.
• 28 calendar days of annual vacation.
• Additional wellness days for personal recovery and work-life balance.
• Employee referral bonuses of up to $5,000.
• Financial support for professional training, certifications, conferences, and industry events.
• Corporate discounts for English language lessons.
• Health reimbursement support for insurance or medical expenses.
• Home office and workplace setup reimbursement support.
• Access to coworking spaces and office facilities where applicable.
• Internal recognition and reward programs with redeemable bonuses and perks.
• International and multicultural remote work environment.