503A Customer Success Manager, Animal Health in at Revelation Pharma LLC

• Communicate the value of our compounded medications and services to support new account growth.
• Follow up with newly onboarded veterinarians and veterinary hospitals after their first order, in partnership with the outside sales representative.
• Assist with account setup and onboarding for customers unfamiliar with pharmacy processes.
• Serve as the primary point of contact following initial ordering.
• Coordinate in-person meetings with outside field representatives when additional support is needed.
• Identify additional product and service opportunities within the Revelation network, including commercial products, supplements, and 503B offerings.

Current Account Support:

• Build and maintain strong relationships with existing veterinarians and veterinary hospitals through consistent communication and ongoing support.
• Partner with field sales representatives to provide tailored solutions that support customer retention and account growth.
• Clearly communicate the value of our 503A compounding pharmacy services while addressing provider needs and concerns.
• Serve as the primary point of contact for prescriber questions and issues, ensuring timely follow-up and resolution.
• Identify opportunities to expand products and services within existing accounts, including additional offerings across the Revelation network.
• Provide educational resources and training to prescribers and staff, including clinical materials, regulatory updates, and prescription support tools.

Collaboration with Field Sales

• Support field representatives through provider communication, account insights, and sharing relevant customer updates.
• Introduce and coordinate onsite meetings between providers and field sales representatives when appropriate.
• Provide account activity updates, growth opportunities, and customer history to support sales efforts.

Market & Product Expertise

• Maintain knowledge of therapeutic areas, compounding services, and industry trends to effectively support providers.
• Share customer feedback and market insights with sales and marketing leadership to support business strategies and product positioning.
• Optional: Participate in industry conferences, meetings, and networking events as needed.

Reporting & Performance Tracking

• Document customer interactions, activities, and opportunities within CRM systems.
• Monitor key performance metrics including account growth, retention, and activity levels.
• Support strategic initiatives to grow and diversify the customer network in collaboration with field sales leadership.

Qualifications & Education Requirements

• High school diploma required.
• Veterinary Technician or Pharmacy Technician education/certification is strongly preferred.
• 3+ years of veterinary industry or compounding pharmacy experience preferred.
• Strong verbal and written communication skills with the ability to build relationships.
• Comfortable working in a high-volume phone call and customer engagement environment.
• Knowledge of compounding pharmacy regulations, USP and GFI 256 compliance standards, and veterinary industry practices preferred.
• Strong organizational, problem-solving, and relationship-building skills.
• Self-motivated, goal-oriented, and proactive in identifying growth opportunities.
• Proficient in Microsoft Office, CRM platforms, and virtual meeting/presentation tools; HubSpot and Power BI experience is a plus.

Competencies

• Ability to Thrive in a Remote Environment
• Strong Time Management & Self-Leadership
• Positive attitude and strong work ethic
• Customer-focused mindset
• Strong communication and presentation skills
• Active listening and relationship-building abilities
• Highly Organized and Self-Sufficient
• Adaptable and collaborative team player
• Results-driven with a sense of ownership and initiative

Benefits

• Comprehensive health benefits including medical, dental, and vision coverage
• Company-paid life insurance
• Supplemental insurance options
• Paid Time Off (PTO)
• 401(k) retirement plan with company match
• Paid sick leave

Revelation Pharma is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees