REHAB NETWORK COORD I in Concord, Massachusetts at Emerson Hospital

Location: Westford, MA

We are seeking a highly organized, patient-focused Rehab Network Coordinator to join our growing outpatient rehabilitation team. This role is ideal for someone who thrives in a fast-paced healthcare environment and is passionate about delivering exceptional patient experience, care coordination, and operational efficiency.

As a key point of contact for patients, providers, and clinical staff, you will play a critical role in ensuring seamless scheduling, communication, and patient flow across our rehab network.

As a Rehab Network Coordinator, you will:

• Serve as the primary liaison between patients, providers, and the rehabilitation team
• Manage high-volume inbound and outbound calls with professionalism and efficiency
• Schedule and register patients accurately, ensuring complete and compliant demographic and insurance data
• Deliver a warm, welcoming front-desk experience while maintaining efficient patient flow
• Coordinate closely with therapists, providers, and leadership to optimize scheduling and access to care
• Use critical thinking to troubleshoot scheduling challenges and offer alternative solutions
• Support patient follow-up, rescheduling, and provider communication to ensure continuity of care
• Maintain knowledge of rehab service lines and conditions treated to guide patients effectively
• Utilize multiple healthcare systems and EMRs to meet productivity, accuracy, and patient satisfaction goals
• Uphold patient confidentiality, privacy, and rights in accordance with healthcare standards
• Contribute to a team-oriented environment focused on service excellence

• 2–3 years of experience in healthcare, medical office, or high-volume customer service
• Strong patient service mindset with a focus on empathy, efficiency, and professionalism
• Ability to multitask and prioritize in a fast-paced clinical setting
• Excellent communication skills with a positive, solutions-focused approach
• Comfortable handling both front desk responsibilities and phone-based coordination
• Proficiency in Microsoft Office (Word, Outlook)
• Experience with EMR systems (Redox/Redock or similar strongly preferred)

• Associate’s degree or medical administrative certification
• Knowledge of medical terminology
• Experience in outpatient rehab, physical therapy, occupational therapy, or healthcare coordination

• Be part of a collaborative, patient-centered rehab team
• Make a direct impact on patient access to care and experience
• Gain exposure to multiple rehabilitation specialties including PT, OT, and specialty programs
• Work in a dynamic, supportive clinical environment

• Patient scheduling and care coordination
• Front desk operations and patient intake
• Healthcare communication and customer service
• Time management and multitasking
• Problem-solving and critical thinking
• Team collaboration and adaptability