Service Coordinator in Auburn, Washington at DSL Northwest Inc

Description

Our Service Coordinator works closely with our technician, parts and accounting teams to help organize field and office activities. The Service Coordinator serves as the key liaison between our customers and our office. As the first point of contact for customers who need support, we’re looking for someone who is very customer focused, thrives in a fast-paced environment and can think critically.

Our priority is to ensure we can expediently serve and delight our customers in the food service industry throughout the Pacific Northwest, by providing excellent customer service both internally and externally.

Responsibilities:

• Communicate with technicians via phone and computer

• Receive and schedule reactive service and Preventative Maintenance (PM) calls.

• Maintain customer Service Level Agreements (SLA’s) with technicians.

• Consult with Service Manager as needed to determine actions on challenging calls.

• Manage all aspects of the technician’s day

• Manage not to exceed (NTE) limits as necessary to ensure timely repair and productivity.

• Receive work orders and other technician documents for distribution.

• Cross train to maintain strong territory support as needed.

Requirements

· 2-4 years experience customer service experience, via telephone in a high volume call center environment.

· Microsoft Office Suite: with emphasis on Outlook, Excel and Word.

· Ability to maintain efficient schedules with competing priorities

· Highly motivated, self-starter and goal oriented with proven ability to prioritize and work independently with minimal direct supervision.

· Exceptional communication and organizational skills.

· Team mentality and great customer service skills

· Punctual and dependable.

Benefits

· PTO ,Vacation, (9) paid holidays

· Medical/Dental and Vision Insurance

· 401(K) with 3% match

· Monday-Friday 8:00 am-4:30 pm

· Starting salary $21-$23/hr DOE