Lead Technician - Full Time in Calgary, Alberta at Mountain Equipment Company

The Role

You assemble, maintain and repair bicycles within MEC's productivity, quality and safety

guidelines. Mentor and train frontline staff about bike repair processes and procedures. You do

all repairs with MEC sustainability principles in mind. In the winter, bike mechanics help in our

ski shop, so you'll also install, adjust and repair ski bindings and skis.

You help members get great gear, with the industry-leading advice they need to feel inspired

about their activity. You work behind the scenes and on the frontline to organize inventory and

get members the products they need.

You talk with members about our products. You have in-depth knowledge and love sharing

personal recommendations. You have an affinity for helping people of all skill levels find the

right product.

Responsibilities and Duties

• Provides member service according to SERVE standard, in shop/sales floor as required

• Keeps the working space organized, safe, clean, and efficient

• Bicycle Building: Assembles bicycles within the MEC standards

• Completes basic repairs, but not limited to, wheel truing, internal cable routing, drive

train adjustment, bottom bracket and headset selection and installation, all within quality

guidelines and time standards established by MEC

• Installs and maintains all parts related to the proper function of a bicycle.

• Installs and maintains bike relates accessories such as fenders, racks, bottle cages

• Provides support in diagnoses of issues relating to the function of a bicycle and suggest

solutions to problems members are having.

• Able to mount bindings to MEC Safety Standards

• Complete ski repairs to MEC standards

• Ensures the final inspection and quality assurance of new and repaired bikes meets or

exceeds MEC standards.

• Fulfills necessary documentation and performs other administrative duties according to

MEC standards

• Excellent written communication skills for booking in bicycles for mechanical work

• Sourcing parts as per MEC standards for work orders

• Inventory management and data entry

• Tracks hours worked within each function of bike shop

• Maintain MEC specified productivity standards

• Adheres to all loss prevention policies and procedures.

• Other duties as assigned based on business needs

What do we offer?

• Competitive hourly rate and clear pay increase program.

• Discounts on gear for pretty much every outdoor activity out there – including bikes, and

much more.

• Extended health and dental plans for you and your eligible immediate family members (for

applicable employment Statuses)

• Paid time off each year to enjoy an outdoor activity of your choice.

• Opportunities to join outdoor excursions with other MEC staffers.

• Equipment Demonstration Program (EDP) – gear rental program.

• Support for that big, expedition style adventure that you have been dreaming of.

• Access to confidential mental health support, and other work/life support services at no

cost to you.

• Training and product knowledge.

• Growth opportunities.

Qualifications

• Minimum 1 year of work experience as a Bicycle Mechanic in a bicycle shop

• Availability as per MEC availability guideline based on status.

• Demonstrate Fluency in parts terminology, service techniques and parts compatibility

• Demonstrate the ability to build a bicycle in the hiring process

• Proficient computer skills utilizing D365 systems

Physical Requirements

• Must be able to sit, stand, walk, lift, carry, reach, push, and pull for extended periods of

time

• Ability to lift up to 50 pounds.

• Ability to climb ladders.

• Fine motor skills and dexterity