Quality Assurance & Quality Improvement Support Specialist in Milwaukee, Wisconsin at Wisconsin Community Services

Position Summary:

This position assists and supports the QA/QI Supervisor to plan, design, monitor, and implement systemic practices and continuous improvement activities that enhance the effectiveness of program operations. The overall purpose is to create accountability with a focus on monitoring compliance and quality assurance and enhance program outcomes through evidenced-based practices and evaluation

The Center is licensed under DCF 52 to provide a Type II residential treatment facility for 24 youth (ages 12-17). Residents include adjudicated youth under Department supervision including youth in the Milwaukee County Accountability Program; Multi-system youth (Delinquency and CHIPS) in transition; Wraparound Milwaukee youth; Youth who are receiving Aftercare upon release from a juvenile correctional facility; and, Other youth as approved by CYFS

Essential Functions:

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Minimal Qualifications:

• Minimum of a high school diploma or equivalent and bachelor’s degree preferred.
• One year minimum of social service program experience.
• Experience monitoring client services, program compliance, and quality assurance.
• Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions and other diversity factors in a manner that recognizes, affirms and values the worth of clients.
• Knowledge and skills to work with population age 12-17.
• Valid driver’s license, automobile, and insurance sufficient to meet agency requirements.
• Meet all the employee requirements including references, criminal background check, and driver’s license check.

PHYSICAL DEMANDS:

May require sitting at a desk and/or computer for two or more hours at a time. Requires significant computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT:

Work is performed in a Residential Care Center. Must be comfortable being around and/or interacting with children with significant mental health needs. Flexible work schedule may be required from time to time.

Wisconsin Community Services is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, sexual orientation, gender identity, national origin, veteran, disability, status or any other characteristic protected by federal, state, or local law.

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