Director of Golf Operations, Towson, Maryland in Towson, Maryland at Baltimore County Revenue Authority

Baltimore County Golf, a division of the Baltimore County Revenue Authority, is comprised of five championship golf courses and a United States Top 50 ranked Driving Range. Located throughout Baltimore County, Maryland, each course is unique and has been honored with industry recognized accolades. The collection of courses are second to none in the region and offer an amazing value and experience. With dedication to exceptional customer service, great playing conditions and a commitment to pace of play, our goal is to exceed your expectations when you select one of our facilities.

Our portfolio of courses include Diamond Ridge, Greystone, Fox Hollow, Rocky Point and The Woodlands. We also have a nationally ranked Top 50 driving range at Fox Hollow. Each facility accommodates all skill levels of golfers. With ranges and practice areas at each facility, beginners will find this a great place to begin their journey. Each course has a fully stocked Golf Shop and expansive food and beverage operation including alcoholic beverages.

Director of Golf Operations

The Baltimore County Revenue Authority is seeking an experienced golf industry professional to serve as Director of Golf Operations. This position provides strategic and operational leadership for BCRA’s five golf courses located across four facilities, including golf operations, food and beverage, instructional programming, player development, club fitting, tournaments, merchandising, marketing, and customer experience.

Key Responsibilities

• Provide leadership and oversight for golf operations across all BCRA golf facilities.
• Direct and develop Head Golf Professionals, managers, and golf operations staff.
• Establish consistent operating standards, policies, pricing, programs, and customer service expectations.
• Develop and manage annual operating budgets, revenue projections, capital needs, and financial performance.
• Monitor rounds, revenue, expenses, utilization, and other key performance indicators.
• Manage major vendor relationships, contracts, technology platforms, and golf-related service agreements.
• Oversee golf rates, pass programs, promotions, instructional pricing, and other revenue-generating programs.
• Provide oversight of food and beverage operations, tournaments, outings, leagues, instruction, player development, and club fitting.
• Lead system-wide marketing initiatives, website content, digital communications, promotions, and online reputation management.
• Oversee junior golf programs, Youth on Course, and partnerships with Baltimore County Public Schools and other community organizations.
• Ensure required licenses, permits, certifications, and operational requirements are maintained.
• Recruit, coach, counsel, evaluate, and develop employees in partnership with Human Resources.
• Conduct regular facility visits to evaluate operations, customer service, staffing, and performance.
• Prepare reports and presentations for executive leadership and the BCRA Board of Directors.
• Represent BCRA with the PGA, golf industry organizations, vendors, community partners, and the public.

Qualifications

• Class A PGA Membership required.
• Minimum of seven years of progressively responsible golf operations management experience as a Head Golf Professional or beyond.
• Demonstrated experience managing employees, budgets, revenue programs, vendors, and customer-facing operations.
• Multi-facility golf management experience strongly preferred.
• Strong financial, organizational, leadership, communication, and customer service skills.
• Bachelor’s degree preferred.

The successful candidate will be a highly visible, hands-on leader who can balance strategic planning with day-to-day operations while driving revenue, developing employees, maintaining strong industry relationships, and delivering an outstanding experience throughout BCRA’s golf system.

Reporting Relationship

Reports to the Chief Executive Officer.

Special Requirements

Must be able to pass a pre-employment physical and drug screen.

Job Benefits

This position offers a comprehensive benefits package which includes heavily subsidized medical, dental and vision insurance, life insurance, generous time off benefits, mandatory participation in the Baltimore County Government pension plan, tuition reimbursement, free golf benefits, discounts and merchandise, food and beverage and more.

You must be able to pass a pre employment physical and drug screen.

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