Night Auditor in Knoxville, Tennessee at Tumi Hospitality Tennessee

Position Description:

The Night Auditor is responsible for overseeing front desk operations during overnight hours while performing daily accounting and financial reconciliation tasks. This position ensures exceptional guest service, accurate financial reporting, and smooth overnight hotel operations.

Key Responsibilities

• Perform guest check-in and check-out procedures during overnight shifts.
• Respond to guest requests, inquiries, and concerns in a professional and timely manner.
• Balance and reconcile daily financial transactions, including room revenue, cash receipts, credit card transactions, and other hotel accounts.
• Complete the nightly audit process and generate required financial and operational reports.
• Verify the accuracy of guest accounts, charges, and billing information.
• Process payments and maintain accurate records of financial transactions.
• Prepare and distribute daily management reports.
• Monitor hotel security and conduct property walkthroughs as required.
• Coordinate with Housekeeping, Maintenance, and other departments regarding overnight operational needs.
• Maintain the front desk, lobby, and work areas in a clean and organized condition.
• Answer telephone calls, process reservations, and assist guests with hotel information.
• Ensure compliance with company policies, accounting procedures, and guest service standards.
• Handle emergency situations and follow established safety and security protocols.

Equal Employment Opportunity Statement

We are an Equal Employment Opportunity employer and consider all qualified applicants without regard to any legally protected status.

• High school diploma or equivalent required.
• Previous hotel front desk, customer service, accounting, or night audit experience preferred.
• Basic accounting, bookkeeping, and cash-handling skills.
• Strong computer skills and experience with hotel property management systems (PMS) preferred.
• Excellent communication, customer service, and problem-solving abilities.
• Ability to work independently with minimal supervision.
• Availability to work overnight, weekends, and holidays.

Schedule

Flexible schedule required. Must be available to work weekends, holidays, mornings, evenings, and overtime as needed based on hotel occupancy, staffing needs, and business levels.