3rd Shift Front Desk Agent - Dow Hotel in Hillsdale, Michigan at Hillsdale College

• Proficiency in the hotel property management system and sales and catering module to fulfill requirements for:

• Greet, assist and handle routine business matters with both internal and external clients.
• Make hotel reservations.
• Answer routine questions.
• Telephone coverage: answer and care for calls in professional manner
• Analyze and process daily work of the hotels (Dow Hotel and Rockwell Lake Lodge)
• Complete daily audit reports – double-checking all work for accuracy.
• Generate client invoices and statements, emailing them for approval.
• Assist with folding laundry as needed.
• Maintain a personable and pleasant attitude. A good first impression is essential.
• Maintain a clean entrance to the facility: daily removal of debris, litter, leaves, dirt and snow from entrance to street; emptying trashcans and cleaning cigarette receptacles.
• Clean and sanitize restrooms – includes fixtures, hardware, tile, mirrors, partitions and floors. Replenish supplies as needed.
• Maintain front lobby – cleaning, washing front entrance windows, vacuuming, keeping areas neat and tidy.
• Wash, dry, fold, store all DHCC linen in accordance with accepted and established department laundry procedures.
• Facility walk-through – turn off lights and check that all rooms are locked.
• Possess the ability to fulfill the requirements of a daily job list.
• Perform additional duties as assigned by the Dow Center Management Team.

• This position requires a high school diploma with advanced education in office skills, computer use, bookkeeping/accounting.
• Business experience with two to four years of booking/accounting a must, or a combination of education, training or experience that fulfills the needs of the College.

• Knowledge of principles and processes for providing excellent customer service.
• Ability to complete job assignments unsupervised.
• Must be able to use a computer with software including but not limited to: Microsoft Word, Microsoft Outlook, Microsoft Excel and Hotel Property Management System.
• Ability to operate department equipment or willingness to learn operation procedures.
• Possess excellent oral and written communications skills, including strong listening.
• Ability to keep calm and remain personable under pressure.
• Ability to work in a fast-paced environment with deadline pressures and manage multiple projects simultaneously.
• Possess excellent organizational skills.
• Ability to proofread material.
• Ability to maintain confidentiality.
• Ability to work flexible hours and remain accessible to assist with coverage of other shifts, weekends and holidays.
• Knowledge of safety procedures and requirements or willingness to learn procedures .

• Maintain confidentiality in all information
• Recognize the importance of customer service, maintain good client/customer relations.
• Maintain a pleasant appearance, an acceptable attendance record, be punctual and meet deadlines.
• Update skills and knowledge as required to maintain a proper and efficient work environment.
• Willing and able to perform any and all jobs required of the Weekend Night Auditor
• Attend staff meetings.
• Assist in daily housekeeping as needed.
• Be flexible in scheduled work time and willing to work other shifts including weekends and holidays.

Required fields are indicated with an asterisk (*).

1. Resume
2. Cover Letter

1. Letter of Recommendation