Ice Monitor in New York, New York at Wollman Rink NYC

We are seeking a responsible and attentive individual to join our team as an Ice Monitor. In this vital role, you will be responsible for ensuring the safety of skaters and maintaining a secure and enjoyable environment on the ice rink. Your primary focus will be on monitoring skaters, enforcing safety rules, providing assistance, and responding promptly to any emergencies or incidents that may arise.

Responsibilities

• Monitor the ice rink to ensure the safety of skaters, enforcing rules and regulations to prevent accidents and promote a safe skating environment.
• Maintain a visible presence on the ice, actively observing skaters' behavior and identifying any potential hazards or risky activities.
• Provide assistance and guidance to skaters of all ages, and experience level.
• Respond promptly to any accidents, injuries, or incidents that occur on the ice, administering basic first aid as needed and summoning additional medical assistance when required.
• Maintain a professional and friendly demeanor when interacting with skaters, addressing their questions, concerns, and providing excellent customer service.
• Assist with skate rentals, ensuring proper fitting and safe usage of rental skates, and managing the inventory of available skates.
• Conduct routine inspections of the ice rink and surrounding areas, identifying and promptly reporting any maintenance or repair needs.
• Promote a positive and enjoyable atmosphere on the ice, engaging with skaters and encouraging good sportsmanship and respectful behavior.
• Participate in regular staff meetings and training sessions to enhance skills and knowledge related to ice safety and customer services.

Expectations:

Team members are expected to promote a safe and enjoyable environment by skating with the flow of traffic, avoiding backwards skating, and keeping work areas tidy. As part of our ‘One Team, One Dream’ culture, we ask that cell phones and headphones not be used while working so that focus remains on safety, teamwork, and guest experience.

• Previous experience in ice skating, ice hockey, or a similar role is preferred.
• Strong skating skills and the ability to confidently navigate the ice.
• Basic knowledge of ice skating safety rules and practices.
• Excellent communication and interpersonal skills, with the ability to interact effectively with skaters of all ages and skill levels.
• Ability to remain calm and composed in emergency situations, demonstrating quick thinking and problem-solving skills.
• Physical stamina and the ability to stand, walk, and skate for extended periods.
• Flexibility to work evenings, weekends, and holidays as per the ice rink schedule.
• A friendly and approachable demeanor, with a passion for providing exceptional customer service.
• Willingness to work outdoors in cold temperatures and various weather conditions.

Note: This job description outlines the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

About WPP

WPP Wollman Park Partners (WPP) is a coalition of experienced New Yorkers from diverse sectors, including sports and entertainment, finance, health and wellness, and sustainability. Comprising notable organizations like Harris Blitzer Sports & Entertainment, Related Companies, Equinox, in close partnership with Great Performances + Melba’s Restaurant, YMCA, Ice Hockey in Harlem, Figure Skating in Harlem, The Boys’ Club of New York, and Green City Force.

WPP is dedicated to enhancing the iconic Wollman Rink NYC (WRNYC) in Central Park. With a strong commitment to creating a vibrant, diverse, and inclusive space, WPP aims to promote equitable economic opportunities and recovery for the city. As the operator of Wollman Rink NYC, WPP focuses on accessibility and inclusivity through thoughtful hiring practices and engaging programming. The rink will host public ice-skating sessions, youth initiatives, cultural events, and celebrations, making it a welcoming destination for both New Yorkers and visitors alike. By fostering a sense of community and celebrating the city's rich diversity, WPP strives to create a year-round destination that reflects the values and spirit of New York City.

Work Environment

This position generally requires that work be performed at Wollman Rink, but attendance at events taking place at the rink or offsite, including on weekends and/or holidays, may be required.