FOH Hourly Runner/Busser in Ames, Iowa at GATEWAY HOTEL & CONFERENCE CENTER

Responsible for assisting wait staff in maintaining the dining room during peak business hours. The Busser/Runner bridges the gap between the kitchen and the dining room by delivering food quickly and keeping the tables clean and reset for new guests.

Essential Functions:

• Monitor and restock breakfast buffet items to ensure the best quality for every guest
• Deliver Food: Bring dishes from the kitchen to the correct tables.
• Check Orders: Assist Expo by monitoring food tickets to make sure every plate matches special requests or allergy notes, adding proper condiments, salads, and/or soups if necessary.
• Assist Staff: Help set tables, refill water glasses, and clear dirty dishes when meals are finished.
• Keep Stations Clean: Roll and stock silverware, clean trays and bus tubs, and take out trash.
• Clearing Tables: Remove dirty plates, glasses, silverware, and used napkins as soon as possible.
• Cleaning and Sanitizing: Wipe down table surfaces, chairs, and booths, and sweep up dropped food.
• Restocking Supplies: Keep the service stations supplied with clean silverware, ice, glasses, and condiments.
• Assisting Servers: Pour water, coffee, juices, and/or sodas, if needed.
• Communicate: Tell the cooks, chef, or servers about guests issues or concerns and also any feedback.
• Anticipate guest needs and respond politely to requests.
• Perform all tasks with a sense of urgency and complete in a timely manner
• Deliver the GATEway service standards and exemplify Gateway Values
• Preserve a healthy relationship between the Kitchen and Restaurant Staff
• Contribute to a positive teamwork environment
• Adhere to all Health and Safety Standards at all times
• Maintain inherent attention to detail
• Assist restaurant in other duties as directed by manager or supervisor

• High school diploma or GED preferred

• Customer service or previous restaurant experience preferred

• Able to bend, climb stairs and lift/transport up to 50 pounds

• Ability to stand and walk for long shifts, bend down, and lift heavy trays or bins (often up to 30-40 pounds).

• Ability to deliver first class customer service that exceeds expectations while staying calm under pressure.

• Speaking skills, ability to communicate with guests, staff, and management accurately and effectively

• Strong organizational and decision-making skills