Wholesale Administrator at Cariloha – Sandy, Utah

Location: Sandy, UT
Department: Wholesale
Reports To: Sr. VP of Wholesale

About Cariloha

Cariloha is a premium, omni-channel brand offering ultra-soft, sustainable bedding, bath, and apparel made from bamboo viscose. Inspired by the Caribbean and the spirit of Aloha, we deliver eco-luxury that lets customers feel like they’re on vacation every day. As a Certified B Corporation, we’re committed to high standards of sustainability, transparency, and social impact. With 70+ stores in 16 countries, we’re growing fast—and looking for passionate team members who share our values.

Position Overview

We’re seeking a highly organized, detail-oriented, and enthusiastic Wholesale Administrator to support our fast-growing wholesale division. This role is pivotal in ensuring smooth operations across sales, customer service, trade shows, and retail partnerships. The ideal candidate thrives in a dynamic environment, enjoys being the go-to support for a busy sales team, and can juggle multiple priorities with grace and precision.

Key Responsibilities

Sales & Account Support

• Serve as the primary liaison between sales reps and internal teams for account setup, order entry, and follow-up
• Manage daily inventory requests and coordinate fulfillment for key retailers (e.g., Dillard’s, Macy’s, Living Spaces)
• Assist in customer meetings and follow-up communications
• Process wholesale, retail, and online transactions
• Support sales reps with product questions, merchandising needs, and display coordination

Customer Service

• Respond to customer inquiries via phone and email with professionalism and empathy
• Assist with re-orders, returns, and order tracking
• Maintain accurate documentation of all customer interactions
• Set up and onboard new designer and small business accounts

Trade Shows & Events

• Coordinate logistics for Las Vegas, High Point, and Buying Group shows
• Order and manage samples, displays, swag, and shipping
• Oversee travel arrangements and booth setup for sales team
• Develop and maintain a consistent trade show process

Retail & B2B Operations

• Set up SKUs, pricing, and product data for retail partners
• Coordinate marketing assets for retailer websites, social, and in-store promotions
• Manage POP materials and store locator updates
• Serve as the internal point of contact for retail account needs and troubleshooting
• Support EDI setup and execution for retail partners

Sales Team Onboarding

• Create a seamless onboarding experience for new sales hires
• Manage procurement of laptops, business cards, and supplies

Website & Software Support

• Assist with product launches on B2B platforms
• Support CRM, MarketTime, and other wholesale software tools

Financial & Reporting

• Collaborate with Accounting on past-due balances, commission tracking, and buying group payments
• Run reports and resolve invoice discrepancies as needed

Qualifications

• 3+ years in an administrative, sales support, or wholesale operations role
• Strong interpersonal skills and ability to work with diverse personalities
• Excellent verbal and written communication
• Highly organized, detail-oriented, and results-driven
• Comfortable working independently and managing multiple priorities
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint), Microsoft Teams, and Google Suite
• Experience with CRM systems, MarketTime, or EDI platforms a plus

What We Offer

• Competitive salary
• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Flexible work scheduling and telecommuting options
• Gym membership options
• Weekly and monthly recognition rewards
• Annual “Live Your Dream” employee awards ($2,500 each)
• Product discounts and giveaways
• Frequent company events and catered meals
• Annual one-on-one financial consulting