Assistant Shelter Manager at Foothill House of Hospitality (dba Hospitality Hou – Grass Valley, California

This position requires schedule flexibility, meaning that evening, weekend, and holiday shifts are required.

Hospitality House is an emergency shelter and housing provider, serving low-income and homeless residents in Nevada County. Hospitality House provides pathways to housing by bringing homeless residents into a compassionate circle of community care that offers shelter, housing resources, sustenance, opportunity, dignity, and hope as they transition from homelessness to housing.

If you share our vision of helping Nevada County residents return to housing with care and compassion, we invite you to join our team! Our Assistant Shelter Manager plays a critical role on the front lines providing case management, transportation, resource linkage, and other support to our homeless community members. The ideal candidate brings a passion for helping others, experience working with vulnerable populations, strong computer skills, and a can-do attitude.

Case Manager Pay Range

$28.00 - $30.00 per hour.

*Overtime is required.

Benefits

• Medical Insurance (100% of the premium paid by the employer).
• Dental Insurance (80% of the premium paid by the employer).
• Vision Insurance (80% of the premium paid by the employer).
• Life Insurance (100% of the premium paid by the employer).
• Long-term Disability Insurance (100% of the premium paid by the employer).
• Voluntary Short-term Insurance.
• Voluntary Accident Insurance.
• Voluntary Critical Illness Insurance.
• 401k.
• 11 paid holidays.
• 11 paid sick days.
• 2 paid mental health days.
• 5 paid vacation days in the first year (gradual increases commensurate with seniority).

POSITION SUMMARY

Under the supervision of the Shelter Manager, the Assistant Shelter Manager is responsible for overseeing and maintaining the safety and daily operational needs of Utah’s Place and the supervision of the Case Manager 1 and 2 team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Shelter Operations

• In coordination with the Shelter Manager, oversee the day-to-day operational activities of the shelter including the planning, development, and implementation of all program offerings, the monitoring of Sutton Way, and adherence to program guidelines and funding compliance.
• Oversee the shelter in the absence of the Shelter Manager, and under the direction of the Program Officer.
• Ensure all Shelter and surrounding community issues including those that foster disharmony, harm to self or others, or criminal activity are addressed in a professional, appropriate, and timely manner.
• Foster community engagement and collaboration by building and maintaining relationships with a broad network of service providers, including but not limited to mental health professionals, medical providers, County agencies, and other relevant vendors, as time and resources allow.

Personnel Management

• Oversee Case Manager activities as appropriate; ensure regular, routine, and timely case management progress is documented and that all data is collected and entered in the Homeless Management Information System (HMIS) and CalAIM databases as applicable.
• Supervise the Case Manager 1 and 2 team, ensuring program requirements, rules, and regulations are met, including timely response to program participants’ needs and concerns in accordance with Utah’s Place policies.
• Co-host and facilitate staff meetings to review operational challenges and achievements, and where the pulse of the team can be felt and understood; conduct bi-weekly department staff one-on-ones that include regular employee evaluations as set forth in the Employee Handbook to offer encouragement and guidance.
• Provide disciplinary action for employee performance improvements to direct reports.
• Oversee the development of staff monthly schedules with workloads that achieve program objectives without unnecessary overtime; facilitate a monthly meeting with other program and outreach supervisors to ensure staff schedules are coordinated across departments.
• In coordination with the Confidential Program Analyst, ensure employees receive department-focused orientations and that all department staff receive appropriate ongoing training.

General Managerial and Leadership Responsibilities

• Recommend and update program related forms, policies and procedures to guide consistent practice through source documentation.
• As relevant, understand and ensure grant and contract requirements are met, including but not limited to outcome metrics and spending timelines to prevent non-compliance and potential programmatic drift.
• Attending community meetings is required.
• In coordination with the Executive Director and Leadership Team and through effective communication, development and implement a strategic framework with effective processes that uphold Hospitality House’s values, principles, vision, mission, and priorities.
• Actively participate in the leadership team.
• Direct available resources as needed and within budget.

ATTENDANCE

Must be punctual and timely in meeting all requirements of performance, including but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.

BUSINESS NECESSITY

The needs of Hospitality House may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted, and work is accomplished, with minimal or no advance notice to employees. Accordingly, the employee must be capable of adopting with minimal or no advance notice, to change in how business is conducted, and work is accomplished, with no diminishment in work performance.

SAFETY AND SECURITY

All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

SUPERVISORY RESPONSIBILITIES

In accordance with Hospitality House's policies and applicable laws, the Assistant Shelter Manager directly supervises a team of up to 8 Case Managers.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree (B.A.) or equivalent from a four-year college or technical school; and three to five years related social work and/or non-profit program management experience and/or training; or equivalent combination of education and experience. Human services experience dealing with issues unique to homelessness, substance abuse, mental health, and physical disabilities preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of volunteers, shelter guests and employees of the organization.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of: Database Software (HMIS preferable); Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Gmail); Presentation software (PowerPoint).

CERTIFICATES, LICENSES, REGISTRATIONS

Current vehicle insurance and a valid CA state driver’s license.

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS (Duties as HH Employee)

• Understands status as a mandated reporter of child or vulnerable adult maltreatment and ensures all shelter staff has this training.
• Understands HIPAA and the essential nature and requirements surrounding confidentiality.
• Ensures that agency programs are available to eligible people regardless of religious belief, or affiliation, race, color, national origin, handicap, or sexual identification or orientation.
• Understands the basic principles and practices of hiring, supervising, training, and evaluating staff.
• Possesses a general understanding of employment laws as it relates to managing staff.
• Implicitly understands how to de-escalate situations to encourage the best possible outcome.
• Has exceptional people skills.
• Implicitly understands how to de-escalate situations to encourage the best possible outcome.
• Holds a firm understanding of self-care and actively engages in it as a means to decompress.
• Knows how to take appropriate steps to create and maintain proper work-personal boundaries.
• Understands the importance of shift coverage and staffing schedules to provide adequate/safe staffing coverage to accomplish program objectives.
• Role models positive, professional behavior including in appearance and communication with others.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit and walk (including up and down stairs); use hands to finger, handle, or feel; reach with hands and arms; talk and hear; smell. The employee must occasionally lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate to high with high levels of distraction.

NATURE OF SUPERVISION RECEIVED

Must be able to work independently toward attainment of operational goals and contract compliance.