Front Desk Agent Part-Time $25.00 at Sun Hill Properties Inc. – Los Angeles, California

Job Description

JOB OVERVIEW:

The Front Desk Agent serves as the first point of contact for guests at Hilton Hotels, delivering exceptional service while managing check-in/check-out processes and addressing guest needs throughout their stay.

You must be personable and have outstanding interpersonal communication skills. Always ready to provide exerts exceptional customer service to our guest and our Team Members. Previous hospitality experience preferred

Benefits:

• Salary $25.00 per hr.
• Employee hotel discount, Complimentary car Parking(onsite)
• 401k 5% match, Paid Time off
• Vision Insurance, Dental and Medical insurance, FSA spending account
• Complimentary employee meals and Bus transit reimbursement

Duties and Responsibilities:

• Welcome and greet all guests in a professional, friendly manner
• Process guest check-ins and check-outs efficiently
• Manage guest inquiries and requests promptly
• Provide information about hotel amenities, local attractions, and services
• Handle guest complaints and escalate to management when necessary

• Resolve guests’ complaints using HEART Model in combination with Empowerment Guidelines.

• Knowledge of and regularly check SEP scores and adjust performance accordingly based on scores.
• Daily check group resume board and always stay knowledgeable of group needs and details.
• Maintain guest confidentiality and protect sensitive information
• Wears a smile constantly and displays welcoming and inviting body language to all guests.
• Excellent verbal and written communication skills
• Respond calmly and professionally in stressful situations

Operations

• Process payments and handle cash/credit transactions accurately.
• Process cash high balance report and run batch report accordingly
• Knowledge of Digital key check in/out protocols is imperative.
• Manage room inventory and assignments
• Answer multi-line phone system and route calls appropriately
• Coordinate with housekeeping regarding room status
• Maintain cleanliness and organization of the front desk area
• Generate and review daily reports

Administrative

• Maintain accurate guest records in the property management system
• Manage safe deposit box procedures
• Reconcile accounts and handle cash drops
• Complete shift handover procedures
• Document incidents and special requests

Required Qualifications

• High school diploma or equivalent required
• Excellent verbal and written communication skills
• Proficiency in property management systems
• Strong problem-solving abilities
• Basic mathematical skills
• Multi-tasking capabilities
• Computer literacy

Physical Requirements

• Ability to stand for extended periods
• Capable of lifting to 25 pounds
• Manual dexterity for computer use

Work Environment

• Schedule includes weekends, holidays, and varying shifts
• Professional hotel environment
• Fast-paced atmosphere
• Required to wear proper uniform and maintain professional appearance

Hilton Brand Standards

• Uphold Hilton's core values and service standards
• Consistently exudes Conrad Hiltons vision/dream of spreading the light and warmth of hospitality to every guest every time.
• Maintain professional appearance according to brand guidelines
• Complete required Hilton training programs
• Participate in Hilton Honors program initiatives
• Support sustainability and community engagement efforts
• Possesses excellent phone etiquette and always uses elevated and appropriate hospitable verbiage.
• Knowledge of and regularly check SEP scores and adjust performance accordingly based on scores.

Standard Specifications

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times

This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.