Personal Assistant in The Royal Town of Sutton Coldfield, England at Webb Hotel Group

Join Our Team – Personal Assistant to Directors

📍 Location: Moor Hall Hotel and Spa
🕒 Hours – Negotiable (minimum of 25 hours per week across 5 days)
💼 Salary: Competitive, based on experience

About Us
Webb Hotel Group is a family-owned business operating 4 hotels and a spa across the Midlands and Gloucestershire. With a strong reputation for quality, warmth, and exceptional service, we take pride in creating memorable experiences for our guests — and a welcoming, supportive environment for our team.

The Role
We are looking for a highly organised, proactive and professional Personal Assistant (PA) to support both our Chief Executive and Group Operations Director. This is a pivotal role at the heart of our business, providing high-level administrative and organisational support to ensure the smooth running of their day-to-day responsibilities.

You’ll be an expert multitasker, comfortable managing a varied workload in a fast-paced environment, and a confident communicator who can liaise effectively across all levels of the business.

As a family business we know how important a work life balance is and this role can fit perfectly around family commitments, all that we ask is that someone is able to work 5 days per week.

Key Responsibilities

• Provide high-level confidential administrative support to Directors

• Arrange meetings, prepare documents, presentations, reports, and agendas

• Accurately minute meetings and follow up on action points

• Manage the group’s central Customer Care Inbox, ensuring queries are dealt with efficiently and professionally

• A keen eye for detail and a natural curiosity are essential for investigating and resolving issues proactively

• Liaise with internal departments and external stakeholders across the business

• Support the delivery of group-wide projects and initiatives

• Be a visible and vocal advocate for the group’s values, aims, and objectives

• Contribute to the planning and coordination of internal events and meetings

What We’re Looking For

• Previous experience in a Personal Assistant, Executive Assistant or senior administrative role

• Strong organisational and multitasking skills with a structured, process-led approach

• Advanced Excel proficiency: confident with pivot tables, VLOOKUPs, charts, and formula-driven reporting

• Experience or interest in AI tools and systems would be a distinct advantage

• High level of professionalism and confidentiality

• Excellent written and verbal communication skills

• A proactive, flexible and positive attitude

• Experience in hospitality or a similar fast-paced, customer-focused sector would be beneficial

Why Join Webb Hotel Group?

• Competitive salary

• Flexible working hours (minimum 25 hours per week across 5 days)

• Up to 50% off hotel, spa and dining discounts across our properties

• Additional holiday for long service

• Reward and recognition schemes

• Meals on duty

• Free on-site gym membership

• Free onsite parking

• A chance to be part of a values-led, people-first business

Apply Now
If you're a detail-oriented professional who thrives in a dynamic environment and is ready to play a vital role in supporting our executive leadership, we’d love to hear from you.