Service Technician at Crystal Water Plumbing LLC – Hagerstown, Maryland

• Perform diagnostics, repairs, and installations for plumbing and gas systems (including water heaters, boilers, drains, piping, leak detection, and more).
• Respond to emergency service calls and routine maintenance requests with urgency and professionalism.
• Deliver clear explanations of findings, solutions, and pricing to customers.
• Upsell additional services and membership programs when appropriate.
• Complete all required paperwork and digital documentation accurately using Field Pulse or similar software.
• Maintain a clean, organized, and well-stocked company vehicle.
• Adhere to all safety protocols, company SOPs, and local plumbing codes.
• Participate in ongoing training, skill development, and company meetings.
• Represent Crystal Water Plumbing’s values and brand at all times.

• Minimum 3 years’ professional plumbing experience (service work preferred).
• Valid driver’s license with clean driving record.
• Maryland journeyman or master plumber license (or ability to obtain).
• Strong troubleshooting and diagnostic skills.
• Excellent communication, customer service, and sales abilities.
• Ability to work independently and as part of a team.
• Tech-savvy and comfortable with mobile apps for scheduling and documentation.
• Must pass background check and drug screening.

• Competitive tiered pay structure (piece rate + show-up fee; see Compensation Policy).
• Paid vacation and sick leave (based on average weekly earnings).
• 401k, paid training, license renewal, and continued education.
• Employee appreciation events and supportive team culture.
• Company vehicle, tools, and uniforms provided.

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