IT Technician I - Help Desk at Villanova University – Villanova, Pennsylvania

Villanova University
IT Technician I - Help Desk

Posting Details

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Position Information Posting Number:20255659VPosition Title:IT Technician I - Help DeskPosting TypeStudentHours/week:20 hours per weekEligibility:Work study preferred but open to all studentsSemester2025-2026 Academic YearLocation St. Mary's HallDetailed Work ScheduleNumber of positions:6Department:715-UTS - Technology Support ServicesContact Name:Kimberly WalterContact Phone/Extension:94899 Position Summary Information Job Description Summary:*Provide first-level help desk support to provide support for all UNIT-supported systems.*Consult with students, faculty, and staff regarding issues with Villanova technology and systems.*Assist with computer problems and provide diagnosis and resolutions.*Log calls utilizing the TeamDynamix (TDX) ticket system.Requirements: Must be a graduate student.
Some technical knowledge to support the IT infrastructure.
* Excellent written and oral communication skills.
* Excellent customer service skills.Additional Information:* Summer, Fall, and Spring position.
* UNIT will provide ALL training.Physical Demands Summary:Wage Rate:$13.00 Posting Detail Information Closing Date (11:59pm ET):Open Until FilledYesPosting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Are you currently a registered Villanova student?
   • Yes
   • No
2. * Are you eligible for work study?
   • Yes
   • No
   • I don't know
3. * What is your availability? (days and times)

   (Open Ended Question)

4. * Have you ever worked on campus before? If “Y”, what department and semester/year?

   (Open Ended Question)

Optional Applicant Documents:Required Documents

1. Resume / Curriculum Vitae

Optional Documents

1. Cover Letter / Letter of Interest