Secretary in dansville, New York at Noyes Memorial Hospital

MAIN FUNCTION:

Under the direction of the Mental Health Coordinator or designee, performs clerical duties of the Mental Health Clinic. Registers and schedules patients for appointments and procedures.

REPORTS TO: Coordinator of Mental Health

DUTIES AND RESPONSIBILITIES:

Practice/Efficiency

1. Practice the philosophy, policies, procedures and standards of the mental health clinic according to the mission, vision and values of Noyes Health.
2. Act as a receptionist for the patients, which includes, but not limited to, greet visitors & patients, provide directions, refer questions to appropriate person.
3. Schedules office appointments and establishes a daily schedule to maximize efficiency and customer satisfaction.
4. Compile and maintain a complete, accurate patient electronic chart with relevant information pertaining to the registration process, which includes, but not limited to: preregistration, precertification’s, verification of insurance, and registration.
5. Document patient contact in electronic chart, and relay to pertinent parties as needed or delegated; this also includes the scanning of patient documents or preparing documents to be scanned by HIM.
6. Preparing record requests in office or forwarding to HIM as needed or delegated.
7. Demonstrate customer-focused, respectful, responsive attitude at all times when dealing with patients, families, therapists, physicians and hospital and office staff.
8. Perform additional duties as assigned.

Communication

1. Communicate with all customers in a professional and courteous manner.
2. Communicate frequently with various members of the treatment team to enhance patient care and efficiency, and to promote a harmonious, team-spirited atmosphere. Assure that stat communications occur immediately and are documented in patient record.
3. Answer the telephone(s)in a timely manner. Relay messages accurately to the appropriate person(s).
4. Urgent or crisis calls communicated immediately to an available therapist or supervisor.
5. Attend and participate in staff meetings on a regular basis and other meetings, as assigned.

Performance Improvement

1. Anticipate the needs of the customers (both internal and external) and deliver the service that meet or exceed the customer's expectations in a courteous manner.
2. Participate in quality improvement activities, as needed or delegated.

Resource Utilization

1. Participate in economical utilization of supplies by ordering as needed or delegated by supervisor/director.
2. Strive to enhance personal organization skills and unit-based efficiency to optimize constructive use of resources.
3. Establish and maintain a neat and orderly desk area.
4. Participate in the ability to educate customers of community resources available & assist customers with these resources when needed.

EDUCATION: High school diploma or equivalent required. Medical Secretarial courses preferred. Basic knowledge of medical terminology helpful. Courses in Social Work or related fields desired.

EXPERIENCE: Medical office experience preferred. Computer experience required. eRecord experience preferred.

CONTACTS: Frequent with patients, families, physicians, office staff, therapists, nurses, and other hospital personnel.

PHYSICAL DEMANDS: Sitting at a desk using a keyboard much of the shift.

WORKING CONDITIONS/HAZARDS: Exposed to psychological stresses associated with multiple demands and those of dealing with patients and families. Potential for exposure to communicable diseases.