Patient Communication Specialist in at Florida Neurology Group PL

Call Center for Medical office

We are seeking a friendly and professional Customer Service Representative to join our dynamic call center team. In this role, you will be the first point of contact for our patients, providing exceptional service by answering phone inquiries and scheduling appointments efficiently, and reviewing insurance plans/benefits. If you enjoy helping others and thrive in a fast-paced environment, we encourage you to apply and become part of our supportive company culture.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

• Answer incoming calls promptly and professionally
• Assist customers with inquiries and provide accurate information
• Schedule appointments and manage calendar bookings
• Maintain detailed and organized records of customer interactions
• Follow up with clients as needed to confirm appointments or provide additional support
• Collaborate with team members to ensure smooth communication and service delivery

Skills and Qualifications:

• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Ability to handle multiple tasks simultaneously with attention to detail
• Customer-focused attitude with a friendly and professional demeanor
• Previous experience in a call center or customer service role preferred
• Proficiency with basic computer applications and scheduling software
• EPIC EMR