Senior Director, Account Management & Partner Strategy in United States at Everlywell

We are hiring a Senior Director, Account Management & Partner Strategy to lead Everlywell's account management team and build our partner strategy. Reporting directly to the Chief Commercial Officer, you'll be a key member of the commercial leadership team — owning retention, renewal, and expansion across our health plan and enterprise client base, and developing and executing partnerships with digital health and other ecosystem partners.

You'll shape how the team plans, sells, and serves; hire and grow great people; and stay close to our most important client executives. You'll also find, structure, and scale the partnerships that help our clients and our business grow.

Team Leadership & Strategy

• Lead, hire, develop, and coach a team of Strategic Account Directors and Account Managers

• Shape and own the account management strategy, coverage model, and annual and quarterly goals, aligned with company priorities

• Set account planning standards and operating cadence: account plans, executive business reviews, pipeline and forecast reviews, and risk reviews

• Build a strong talent bench through clear expectations, regular feedback, career paths, and succession planning

• Serve as a key member of the commercial leadership team, partnering with Business Development, Marketing, Pricing, Finance, and Legal

Account Management

• Own retention, renewal, and expansion targets for the full client portfolio

• Build and sustain trusted relationships with client executives (VP+ level) at key accounts, positioning Everlywell as a long-term strategic partner rather than a vendor

• Act as player-coach on select high-profile, complex accounts and lead major renewal and expansion negotiations with Legal and Finance

• Drive growth across the portfolio — new programs, populations, lines of business, and markets — in partnership with Business Development

• Forecast portfolio revenue and pipeline monthly in HubSpot and report on performance, risks, and opportunities to the Chief Commercial Officer

• Serve as the executive escalation point for complex client issues, leading cross-functional mitigation plans through to resolution

• Work alongside Project Management, Implementation, Clinical, Product, and Operations to ensure programs are delivered on time, on scope, and on budget with a superior client experience

• Bring the voice of the client into product and commercial roadmaps

Partner Strategy

• Develop and execute Everlywell's partner strategy with digital health and other relevant ecosystem partners (e.g., digital health platforms, care navigation and benefits ecosystem partners)

• Define partner priorities and selection criteria; build and manage the partner pipeline

• Structure partner deals in partnership with Chief Commercial Officer, Finance, and Legal

• Build joint go-to-market plans that tie partnerships to client retention and growth

• Set partner performance metrics, run regular partner business reviews, and manage partner performance

• 10+ years of account management, client partnership, partnerships, or commercial leadership experience in the healthcare industry

• 5+ years of people leadership, including building and developing high-performing client-facing teams

• Experience working with health plans required; experience with health plan quality programs (e.g., HEDIS, Star Ratings), at-home diagnostics, or population health a plus

• Track record of owning and growing a multi-million-dollar portfolio of enterprise business, including retention, renewals, and expansion

• Experience building or managing strategic partnerships in digital health or the broader healthcare ecosystem

• Demonstrated success managing executive-level client relationships and leading renewal and expansion negotiations

• Bachelor's Degree required — business or science related field preferred; MBA or advanced degree a plus

• Ability to think strategically and bring structure to team planning and execution

• Ability to empower and develop your team — keeping them focused on the highest priorities

• Highly analytical, strategic thinker and data driven, but also a creative problem solver for complex solutions

• Exceptional executive presence, with strong communication (verbal and written) and presentation development skills — comfortable in the room with client and internal C-suite leaders

• Strong commercial acumen, including contract, pricing, and negotiation experience

• Proven ability to lead cross-functional teams, both internally and externally, to maximize performance without compromising quality, budget, or timelines

• Ability to leverage and use AI with fluency and understanding

• Results-focused and self-motivated, with a flexible and entrepreneurial mindset

• Ability to thrive under pressure and manage multiple high-stakes priorities simultaneously

• Exercises sound judgment and diplomacy with both clients and internal teams

• Prior experience in a fast-paced and evolving environment a plus

• Familiar with HubSpot a plus