Floating Guest Service Specialist in Minneapolis, Minnesota at JUUT SalonSpa

As a Floating Guest Service Specialist, you are the steady presence that keeps the Daymaking experience seamless across all JUUT salons. When a salon or the reservations team has an open shift, whether because of PTO, a leave of absence, or other unexpected scheduling needs, you step in so that every guest is greeted, cared for, and served at the high level they expect from JUUT. This role does not have a home salon. Your location assignments will vary from shift to shift and may change on short notice, so flexibility, adaptability, and a genuine love of the unexpected are essential. You’ll know each salon’s artists, therapists, and rhythms well enough to step in confidently anywhere, making you an invaluable resource to our teams and an anchor of consistency for our guests.

Key Responsibilities

Guest Experience

• Greet guests upon arrival with the appropriate welcome utilized for new or returning guests.
• Check in guests, give salon tour and welcome gift to all new JUUT guests, and offer add-on services as available following guest’s scheduled service.
• Escort guests to waiting area, hang up coat if necessary, and offer a beverage to all guests.
• Perform confirmation calls to guests and offer add-on services during call.
• Check out guests by ringing up their services, closing out the sale of retail products recommended, scheduling their next appointment, and finishing with an authentic thank you.
• Answer incoming guest calls. Schedule appointments with proper artist or therapist through matchmaking, seeking to find and meet the guest’s hair, skin, and body care needs. Offer add-ons and upsell booked appointments as appropriate.
• Capture guest data completely and accurately and manage this data with privacy and discretion.
• Learn the artists at the salon, including services provided, specialties, and experience level to schedule appointments appropriately.
• Reschedule appointments and block artist time in the computer system as necessary.
• Make outbound calls as requested, whether for service follow-up, event invitations, etc.

Salon Operations

• Stock retail shelves as necessary.
• Clean retail shelves on a regular basis.
• Monitor and refill beverage station items, keep area clean and stocked.
• Organize magazines throughout salon to be in order and easily accessible to guests.
• Ensure bathrooms are clean, tidy, and restocked.
• Attend to the waiting area, processing areas, and other shared public areas in the salon as needed.
• Handle cash with accuracy, including making bank deposits.

Reservations/Creative Hub

• Answer incoming calls and texts, ensuring a high level of professionalism and accuracy.
• Communicate with salon locations regarding daily scheduling needs in Slack; maintain professionalism and accuracy in communication with salons.
• Assist Creative Hub staff with special tasks/projects as assigned.

Daymaking

• Continually increase your product knowledge to be a better resource for our guests.
• Remain professional in demeanor, communication across all channels, and dress (including following proper dress code and appearance guidelines).
• Assist with other duties as assigned.

Qualifications

• Valid driver’s license and proof of insurance required
• Must have and maintain an acceptable driving record - annual motor vehicle record checks will be performed
• Must be willing to work at any Twin Cities metro JUUT location as assigned
• High School Diploma or equivalent
• Experience in salon, cosmetics, hospitality, or retail business preferred
• Customer service experience required

Physical Requirements

This role requires the ability to stand for extended periods of time, walk, bend, sit, and squat; grab, pull, and lift up to 10 lbs; talk, hear, and see items at a close or distant range.

Working Conditions

Retail salon environment