Customer Service Representative/Teller in Grand Island, Nebraska at Equitable Bank

Summary:

This position is responsible for providing excellent customer service while efficiently and accurately processing customer’s transactions.

Job Functions:

• Responsible for comprehensive, prompt and efficient processing of customer transactions
• Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsements and enters deposits into computer records.
• Balances cash drawer at the end of the shift. Reports any discrepancies to supervisor.
• Explains bank services and charges to customers
• Ensures that the teller station is properly stocked with forms, supplies, etc.
• Cashes checks from a variety of accounts upon proper verification
• Receives mortgage, consumer loan and other payments and enters into computer.
• Issues Official Checks and Gift Cards.
• Reports malfunctions of teller terminals and other equipment used at the teller station.
• Cross-sells bank products and services as appropriate.
• Performs all other duties as assigned such as counting coin and currency, general receptionist duties, filing, etc.

Qualifications

• High School Diploma or Equivalent
• 1+ years customer service experience
• Banking experience preferred.
• Proficiency in Microsoft Office products
• Excellent communication skills, including verbal and phone
• Creativity and resourcefulness
• Excellent time management skills
• Ability to handle multiple priorities and ensure accurate and timely completion of all tasks

Member FDIC, Equal Housing Lender, Equal Opportunity/Affirmative Action Employer.