Ski Ticket Checker at Shanty Creek – Bellaire, Michigan

Department: Mountain Operations
Reports To: Lift Operations Supervisor
Status: Seasonal, Hourly

The Lift Ticket Checker plays a critical role in creating a safe, positive, and fair skiing and riding experience for all guests. This position is responsible for verifying that every guest accessing the lifts has valid lift access, providing excellent customer service, and supporting the overall flow of lift operations. Ticket Checkers must demonstrate professionalism, consistency, and diplomacy while enforcing resort policies—protecting revenue by preventing unauthorized lift use and helping guests resolve access issues.

• Verify lift access for all guests by checking lift tickets, passes, and other credentials in a consistent and respectful manner.

• Provide exceptional customer service, answering questions, directing guests, and helping resolve ticket or pass issues with patience and professionalism.

• Prevent revenue loss by identifying invalid, missing, or fraudulent passes and following established procedures for denial of lift access.

• Maintain a calm and diplomatic approach when handling guests who are frustrated, confused, or attempting to bypass ticketing requirements.

• Support Lift Operations by assisting with guest flow, maze setup, loading line control, and general lift area organization as directed.

• Communicate effectively with the Lift Operations Supervisor, Ticketing, and Guest Services when addressing pass concerns or suspected misuse.

• Observe and uphold all safety standards, ensuring the lift area remains safe, orderly, and free of hazards.

• Provide accurate information about resort terrain, policies, trail conditions, and mountain operations to guests.

• Maintain a visible, friendly presence at lift access points to promote both a welcoming environment and compliance with resort policies.

• Report incidents or suspicious activity promptly and follow all documentation procedures as required.

• Strong customer service and communication skills

• Ability to stay calm, confident, and professional in high-pressure or conflict situations

• Comfortable enforcing policies with fairness, consistency, and diplomacy

• Ability to stand outdoors in winter weather for extended periods

• Reliable, punctual, and team-oriented

• Prior guest service or loss prevention experience preferred

• Skiing or snowboarding knowledge helpful but not required

• Ability to stand for long periods (4–8 hours)

• Ability to work in cold, snowy, windy, and variable winter conditions

• Ability to lift up to 25 lbs occasionally

• Dexterity to handle ticketing tools

Lift Ticket Checkers protect Shanty Creek’s revenue, ensure fair access for all paying guests, and help maintain a positive on-mountain experience. This position is one of the first points of contact guests have at the lift—and plays a critical role in creating a safe, welcoming, and compliant environment on the slopes.