Field Network Consultant at ATB Technologies – Chesterfield, Missouri

Welcome to ATB Technologies, where innovation meets exceptional customer service! We are an award-winning Managed Service Provider (MSP) in St. Louis, fueled by the passion of our team and client referrals. Crafting personalized IT solutions is our forte, and we're on the lookout for enthusiastic individuals to join our crew. At ATB Technologies, it's not just about upgrading businesses with better IT and providing top-tier customer service, it's about creating a workplace for your success.

We are seeking a Field Network Consultant who enjoys being onsite with clients, identifying opportunities for improvement, and helping implement solutions that align with best practices. This role blends end-user support, infrastructure work, and hands-on implementation with a strong emphasis on client communication and long-term improvement—not just fixing what’s broken today.

Position Summary

The Field Network Consultant is a client-facing, field-based role responsible for identifying issues within client environments, recommending improvements, and implementing solutions across end-user, server, network, and cloud technologies.

While reactive support is part of the role, this position goes beyond closing tickets. Success comes from understanding how environments should be designed, identifying root causes, improving security and stability, and clearly communicating recommendations to clients.

The ideal candidate is technically capable, communicative, and proactive—someone who enjoys working directly with clients, takes ownership of outcomes, and collaborates closely with internal teams.

Key Responsibilities

Client-Facing & Consulting

• Spend time onsite with clients identifying gaps, risks, and inefficiencies.
• Ask questions, actively listen, and understand client workflows and goals.
• Formulate recommendations independently or in collaboration with internal teams.
• Clearly explain findings, options, and best-practice recommendations to clients.
• Help train and guide clients toward effective use of ATB support services.

Implementation & Project Work

• Implement solutions introduced during client onboarding, renewals, or improvement initiatives.
• Deploy and configure:
  • Microsoft technologies (Autopilot, Intune, Entra ID, Azure).
  • Networking equipment, switches, UPSs, and other hardware.
  • Security, backup, MFA, cloud printing, and monitoring tools.
• Perform server, network, and cloud configuration and remediation.
• Follow ATB standards and document work thoroughly.
• Coordinate changes with internal teams to ensure alignment and continuity.

Support & Troubleshooting

• Provide end-user and infrastructure support when needed.
• Troubleshoot complex issues across desktops, servers, and networks.
• Investigate issues deeply and resolve root causes—not just symptoms.
• Identify potential security and reliability risks within client environments.
• Participate in an after-hours on-call rotation shared across the team.

Collaboration & Team Impact

• Collaborate closely with Support Services and Professional Services teams to ensure client environments remain aligned with ATB standards.
• Act as a mentor and escalation resource for support staff, sharing context and guiding best practices.
• Clearly communicate planned changes and improvements to internal teams to ensure visibility and smooth execution.
• Contribute to documentation, process improvements, and training initiatives that improve service delivery across the organization.

• 3–5+ years of IT experience, preferably within an MSP or consulting environment.
• Strong comfort working directly with clients, both onsite and remotely.
• Ability to work independently while collaborating effectively with a team.
• Excellent verbal and written communication skills.
• Proactive, detail-oriented, and comfortable taking ownership.
• Valid driver’s license and reliable vehicle for local travel to client sites.
  (Typical onsite schedule is ~3 days per week, other ~ 2 days on site at ATB Headquarters in Chesterfield, MO)

Core Technical Skills

• Windows desktop environments (Windows 10/11; Mac OS exposure a plus).
• Windows Server environments (2012–2022).
• Microsoft 365, Active Directory, Group Policy, Entra ID.
• Virtualization technologies (VMware, Hyper-V).
• Networking fundamentals (switching, routing, wireless).
• Strong troubleshooting methodologies and diagnostic skills.

Additional / Exposure-Based Technologies

(Hands-on experience is a plus; depth continues to develop on the job)

• Azure and cloud-hosted environments.
• Security tooling (Zero Trust, Vulnerability Scanning, ITDR).
• Backup and disaster recovery solutions.
• Remote monitoring and management tools.
• TCP/IP analysis and packet capture fundamentals.

Personal Attributes

• Strong communicator who builds trust with clients.
• Curious, proactive, and improvement-oriented.
• Calm under pressure and effective during incidents.
• Enjoys variety, visibility, and problem-solving.
• Interested in mentoring, learning, and growing technical depth.

What ATB Technologies Brings To The Table

• Competitive compensation, with full employee benefits package.
• An award-winning collaborative, flexible, innovative, and supportive culture – INC 5000 Award Winner, STL Best Places to Work, INC Best Places to Work, MSP 500 Awards.
• Unlimited Vacation Policy, Matching 401k, 8 Paid Holidays.
• Company-paid lunch offered three days per week.
• Employer-paid Employee Health/Dental/Vision Benefits.