Quality Assurance Specialist at Summit Utilities – FORT SMITH, Arkansas

Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.

Summit is a growing natural gas utility providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.

We have an exciting hybrid opportunity for a Quality Assurance Specialist based in Fort Smith, or Maumelle, Arkansas.

POSITION SUMMARY

Responsible for activities related to the analysis and correction of errors produced in the ESD module of SAP; assists with analysis of productivity and exception management by performing root cause analysis to identify sources of problems. Identifies training needs, develops materials, and conducts individual and group training sessions to build employee competencies, ensure records accuracy and maintain a high level of customer satisfaction. Function as liaison between work order management and compliance for all regulatory reporting and audit needs.

PRIMARY DUTIES AND RESPONSIBILITIES

Creates and analyzes reports to verify accuracy and timeliness of work order origination, completion, and leak reporting.Conduct systematic record audits to ensure company records are accurate and complete; recommend improvements to record management systems and/or work order processes to ensure the integrity of company records. Works with the crews, supervisors, and business process representatives to make necessary adjustments and corrections to incorrect work orders. Performs Quality Assurance Testing to ensure compliance with company policies. Identifies and provides processes utilizing technology to facilitate innovative approaches to solving business needs.Identifies improvements to processes and procedures and effectively communicates these ideas to management. Creates and analyzes error reports and communicates results to maintain accuracy and compliance with business process standards and government regulations. Assists in data compilation for government audits. Develops, disseminates, and updates procedures manuals, reference materials and communicates process changes to support department business objectives.Identifies training needs, develops materials, and conducts individual and group training sessions to build employee competencies, ensure record accuracy and maintain a high level of customer satisfaction.Performs other duties as assigned.EDUCATION AND WORK EXPERIENCE

Requires a bachelor's degree from an accredited college or university or 5 years utility related experience in lieu of a degree.Requires 3 years working with the ESD module of SAP managing work orders and running list edits. KNOWLEDGE, SKILLS, ABILITIES

Capable to demonstrate knowledge of natural gas distribution system operations. Skilled in demonstrating and applying knowledge of ESD modules of SAP, Mobile Data, and leak management system to collect data and to create work orders and reports. Proficient in demonstrate and apply analytical skills to assess data, identify errors or inconsistencies, and take corrective action. Competent to accomplish tasks and achieve goals with minimal supervision. Adept to apply effective organizational and time management skills and pay attention to detail. Qualified to exercise tact and good judgment in dealing with co-workers, customers, vendors, and the public. Prepared to work with confidential information, materials, and files in an appropriate, professional, and discrete manner. Equipped to demonstrate effective oral and written communication skills. Effective to demonstrate strong interpersonal skills. Ability to effectively evaluate employee performance and develop individual training plans. Collaborative to work in a team-oriented environment. Flexible to adapt quickly and respond well to changing priorities. Customer-focused to demonstrate and apply strong customer service skills, must be proficient in Excel, Word, PowerPoint, and other Microsoft applications. Judicious to exercise discretion, identify creative and innovative solutions to solve problems and make sound decisions. Organized to plan, prioritize, and organize job duties to meet deadlines.The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.