Accounts Receivable Collections Specialist at ASMG – West Springfield, Massachusetts

All States Materials Group ® is a regional leader in road building, pavement preservation and distribution of road materials. We see the exciting in what most take for granted: the roads we drive on every day. We strive to be the best at what we do, and we seek to do it better every day, in a safe, environmentally responsible, and technologically advanced way.

Position Summary:

All States Materials Group (ASMG) is seeking an Accounts Receivable Collections Specialist to expand our team. The candidate must be self-motivated, possess strong negotiation and professional communication skills, have high attention to detail for managing multiple accounts and tracking payments, the ability to investigate discrepancies and find solutions for repayment, and a passion for customer service. This is a non-exempt position and reports to the AR Supervisor, initial training period will take place in the office, with the potential ability to transition to hybrid work from home status following completion of training.

The following list is intended to be exemplary of the demands of the position however it is not exhaustive of all day-to-day functions. The incumbent will be required to perform any or all of the following in a given day, week or season:

1. Manages multi-company outstanding invoices, ensuring timely payments by liaising with ASMG sales department, customers, and reconciling accounts.
2. Contact customers by phone, email, and mail to follow up on overdue, past due, or skipped invoices including timely follow up if a reply is not received.
3. Reconciling accounts by identifying and resolving discrepancies between customer payments and invoices.
4. Monitor aging reports to identify past-due accounts and follow up on outstanding balances.
5. Professional handling of customer inquiries, including providing detailed customer reconciliations & statements as required.
6. Provide excellent customer service to build positive relationships with ASMG sales department and customers.
7. Investigating and resolving billing discrepancies, misapplied payments or credit issues.
8. Preparing and reporting weekly or monthly AR aging reports to track delinquent accounts and assessing risk.
9. Recommending further action or discontinuation of service on occasions where payments are not forthcoming.
10. Review, generate, and apply customer credit memos as needed.
11. Other duties as assigned.

1. High school diploma or equivalent required
2. 5+ years of collections experience preferred
3. Strong communication and interpersonal skills
4. Proficient in Microsoft Office, especially Excel
5. Basic understanding of accounting principles
6. Strong clerical, administrative, and organizational skills
7. Detail-oriented with strong numerical and analytical skills
8. Ability to work independently and as part of a team
9. Able to manage multiple tasks and deadlines in a fast-paced environment
10. Maintains integrity, discretion, and confidentiality

The Company maintains a policy of non-discrimination and is fully committed to the principles of equality in employment and opportunity for all employees. It is the continuing policy to recruit and employ the best qualified individuals without discrimination because of race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital or partnership status, status as a victim of domestic or sexual violence or stalking, pregnancy, physical or mental disability, protected military or veteran status, and/or any other protected characteristic as established by law.

This policy of Equal Employment Opportunity applies to all policies and procedures relating to personnel actions such as, but not limited to, recruitment and hiring, working conditions, benefits and compensation, training, apprenticeship, performance appraisals, promotion, transfer, discipline, termination and any and all other terms and conditions of employment. Decisions with regard to the above will be based on job related criteria, individual merit and qualifications.

It is the policy of the Company not to discriminate on the basis of gender, age, race, color, religious creed, national origin, sexual orientation, gender identity or expression, marital or partnership status, status as a victim of domestic or sexual violence or stalking, physical or mental disability, and/or protected military or veteran status or other protected bases with regard to any employment practices, including recruitment, advertising, job application procedures, hiring, upgrading, training, promotion, transfer, compensation, job assignments, benefits and/or other terms, conditions, or privileges of employment, provided the individual is qualified, with or without reasonable accommodations, to perform the essential functions of the job. This policy applies to all jobs at the Company. The Company will continue to take affirmative action to employ and advance in employment women, minorities, individuals with disabilities, and protected veterans and to treat qualified individuals without discrimination based upon their gender, race, sexual orientation, gender identity, physical or mental disability, or protected veteran statuses, in all employment practices.

1. High school diploma or equivalent required
2. 5+ years of collections experience preferred
3. Strong communication and interpersonal skills
4. Proficient in Microsoft Office, especially Excel
5. Basic understanding of accounting principles
6. Strong clerical, administrative, and organizational skills
7. Detail-oriented with strong numerical and analytical skills
8. Ability to work independently and as part of a team
9. Able to manage multiple tasks and deadlines in a fast-paced environment
10. Maintains integrity, discretion, and confidentiality