Administrative Assistant at Peachstate Hobby Distribution LLC – Arlington Heights, Illinois

Why Peachstate Hobby Game Distribution?

We are one of the largest board games and TCG distributors in the United States. Our corporate office is based in Longwood, FL. We carry a full line of TCGs, miniatures, board games, card games, RPGs, dice, and gaming supplies from the industry's top manufacturers.
We are currently looking for a dedicated Administrative Assistant to join our team!

Come help us distribute fun across the United States!

Hours of business: Monday – Thursday 9:00 am – 6:00 pm; Friday 9:00 am – 5:00 pm (40 hours per week).
This position could require extended hours, and occasional weekends as needed.
Job Type: Full-time
Salary: $18.00 - $20.00 an hour

Benefits:
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance
• Company paid life insurance

The Administrative Assistant will ensure the efficient flow of orders from placement to shipment or pickup. This position reviews orders pulled by the night crew, organizes the order board for the warehouse team, coordinates with sales representatives, verifies payments, and manages customer pickups. This role requires consistent communication with the warehouse manager, customer interaction, and administrative support for sales, purchasing, and facility maintenance.

Essential Functions for Administrative Assistant Including but not limited to:
Administrative & Facility Support:
• Answer and route incoming calls, provide exceptional customer service and act as, primary point of contact for the office, and prospective customers regarding account status
• Run regular reports to verify pending shipments (OP kits, new releases) and prevent over shipping by sales representatives
• Coordinate building maintenance, including contacting vendors (printers, plumbers, landscapers)
• Ability to manage multiple projects and deadlines
• Manage purchasing for office supplies, cafeteria, and cleaning products
Warehouse Coordination and Sales Representative Support:
• Assume Responsibility for customers when a sales representative is out, including communicating via phone/email, confirming weekly orders, and creating shipments
• Maintain consistent communication with the warehouse manager to coordinate overflow and manage floor capacity
• Manage customer pickups by greeting customers and processing orders
• Organize and prioritize the order board based on shipping timelines, including releases and pre-releases
• Review of incoming orders submitted by remote sales representatives

Education:
• High School Diploma or Equivalent

Requirements:
• 2+ years of administrative experience, required
• Professional written and verbal communication skills for coordinating with warehouse staff and sales reps, comfortable handling multiple calls daily
• Experience in a fast-paced warehouse, logistics, or sales support role
• Strong attention to detail to detail with experience in data entry, and record-keeping
• Proficiency with Microsoft Office Suite, Adobe Acrobat/Sign, and ERP systems
Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

While performing the duties of this office position, the employee is regularly required to talk or hear, particularly in meetings, phone calls, and communication with team members. The employee frequently uses their hands and fingers to operate computers, keyboards, phones, and other office equipment. The employee is occasionally required to sit for extended periods, stand, or walk between departments or meeting spaces. The employee must occasionally lift and move office supplies or materials, generally up to 15-20 pounds. Specific vision abilities required by this position include the ability to focus on close objects, such as reading documents or working at a computer, as well as distance vision for activities such as scanning meeting rooms or monitoring remote interactions.

Peachstate Hobby Distribution (PHD Games) is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.
This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of PHD Games.