IT Support Specialist at Regent Bank – Tulsa, Oklahoma

Summary:

The IT Support Specialist for Regent Bank is responsible for coverage and coordination of the Help Desk dispatch, E-ticket tracking & closure. Will provide day-to-day support and assistance for all departments and staff. The position will use technical knowledge to work independently or assist with installations, maintenance, testing, documentation, and repair of computer systems and networks. Incumbents will dispatch Service Technicians as needed to ensure a stable system environment for the end users.

Essential Duties and Responsibilities:

· Responsible for responding to Help Desk calls within established service level agreement timelines to assist staff with technical issues.

· Determine the need to dispatch a Service Tech or to elevate the call to second or third level or vendor support as needed.

· Keep tickets up to date and clearly documented in the ticket management system

· Process employee status change requests including new hires, terminations, and department transfers

· Performs maintenance on e-mail accounts

· Maintain IT asset system

· Basic network (wired and wireless) maintenance and troubleshooting

· Performs routine technical assistance and maintenance, may require travel and working, early, late, weekend and some minor holiday hours

· Responsible for covering Admin support desk during vacations and various absences

· Install and configure computer, hardware, software, printers, and scanners

· Process requests for hardware and software purchases including workstations, phones, and peripheral devices

· Other duties as assigned.

Education and/or Experience:

· Associates Degree or Certificate from Technical School Required. Bachelor’s degree in information technology is preferred.

· This is an entry level position. However experience in Help Desk, Support Desk or Service Desk role is accepted

· Banking IT support experience is preferred

Knowledge/Skills/Abilities:

· Associate or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).

· 0-1 years of experience in IT support or helpdesk roles.

· Knowledge of banking/financial IT systems, core banking applications, or financial software support

· Preferred strong knowledge of Windows and a working knowledge of macOS operating systems.

· Experience with Microsoft Office 365, Active Directory, and basic networking concepts.

· Ability to diagnose and resolve hardware, software, and network issues.

· Excellent communication and customer service skills.

· Ability to prioritize and manage multiple tasks effectively.

· Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

· Strong verbal and written communication skills.

· Detail oriented and ability to work under pressure of deadlines.

· All candidates will be required to complete a pre-employment background, credit, and drug screening.

Preferred Skills:

· Experience with IT ticketing systems and remote desktop support tools.

· Familiarity with cloud services, VPNs, and cybersecurity best practices.

· Basic knowledge of scripting or automation tools (PowerShell, Bash, etc.).

Physical Requirements:

· Must be able to exert up to 50 pounds of force occasionally and/or negligible amount of force frequently.

· Must be able to occasionally lift and/or move up to 50 lbs.

· Specific vision abilities required by this job include close vision and the ability to adjust focus.

· Sitting for long periods of time.

Working Conditions:

General comfortable environment. Noise, heat, dust and other problems are minimal. All employees are required to maintain a neat and safe work area.