Teen Program Analyst at Norris Square Civic Association – Philadelphia, Pennsylvania

• Ensure all youth and teen programs comply with data standards, reporting requirements, contract performance commitments, and outcome goals.
• Design recruitment flyers and promotional materials to engage youth in the community.
• Collaborate with staff to develop communication materials for prospective participants, including program overviews, eligibility criteria, and benefits.
• Develop and implement effective youth recruitment strategies.
• Promote youth and parent involvement by gathering feedback on services and programs.
• Manage and maintain the Salesforce platform, including configuration and customization to meet organizational needs.
• Maintain accurate and up-to-date membership records and program data across Salesforce, CitySpan, CBPS, and other program databases.
• Partner with Xiente leadership to create and maintain reports, dashboards, and data stories to support organizational decision-making.
• Provide training and support to end-users to ensure effective use of Salesforce and troubleshoot system issues.
• Prepare and maintain monthly data and reports required for program support and grant compliance, ensuring accuracy across all platforms.
• Meet all operational, informational, and data-related deadlines.
• Maintain updated bulletin boards with essential notices, procedures, and guidelines.
• Perform additional duties as assigned by the supervisor.

• Takes initiative and demonstrates leadership within the role.
• Positively influences others.

• Meets service expectations for internal and external stakeholders.
• Communicates assertively and effectively in verbal, nonverbal, and written formats.

• Maintains high efficiency and quality standards.
• Meets deadlines with diligence and accountability.

• Integrates technology into daily processes to improve efficiency.
• Promotes creative problem-solving and proposes process improvements.

• Adapts positively to change.
• Encourages respectful, transparent, and optimistic communication.
• Values diverse perspectives and listens actively.

• Data Management: Experience maintaining accurate records and ensuring audit readiness.
• Communication: Strong communication and problem-solving skills, with the ability to explain standards, requirements, and eligibility.
• Graphic Design: Experience creating flyers and promotional materials; proficiency with Canva preferred.
• Independent Work: Ability to work independently and manage repetitive tasks following established procedures.
• Salesforce: Salesforce Administrator Certification preferred; willingness to pursue Advanced Administrator Certification.
• Experience: Minimum one year as a Salesforce Administrator or similar role with proven data management expertise.
• Education: High school diploma or GED required; bachelor’s degree preferred.
• Confidentiality: Must maintain strict confidentiality of all information.
• Background Check: Must pass a comprehensive background check.
• Interpersonal Skills: Comfortable working with youth and young adults in a fast-paced professional environment.
• Language: Bilingual in English and Spanish required.
• Clearances: Ability to obtain PA Child Abuse, PA Criminal History, FBI, and National Sex Offender clearances.
• Health Requirements: Ability to obtain required health clearances every two years and a TB test.

• Ability to lift up to 25 lbs.

Schedule

Monday to Fridays from 1:00 pm to 9:00 pm