Commercial Product Analyst at Fulton Bank – Lancaster, Pennsylvania

Requisition ID: 2026-23436
Category: Commercial Banking
# of Openings: 1
Position Type (Portal Searching): Full-Time
Corporate Headquarters
Lancaster
FLSA Status: Exempt

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time, hybrid career opportunity based out of our Corporate headquarters in downtown Lancaster, PA.

This role is responsible for strategic support and day-to-day management of a portfolio of our Commercial products/services (Digital Solutions, Payments & Fraud Solutions, Liquidity & Receivables Solutions, Loan Solutions). This individual will be critical to ensuring that commercial products/solutions are managed effectively, and execution of strategic initiatives is completed. Will coordinate with key business stakeholders to translate business needs into actionable strategies to drive growth within the commercial bank.

Responsibilities

• Serves as the individual responsible for day-to-day management of products/solutions, to include issue triage, troubleshooting and resolution of system/technical issues, communication with business stakeholders, and support of sales teams during periods of service disruption.
• Serves as the individual responsible for leading/coordinating the release management process for each product/solution, updating documentation, and ensuring that business stakeholders are advised of potential impacts.
• Leads/coordinates UA/QA testing for periodic releases that are integrated with and/or impact assigned products/services, updating documentation, and ensuring that business stakeholders are advised of potential impacts.
• Serves as the subject matter expert for each assigned product/solution in providing support to the sales teams, to include engagement with customers, support of RFP/RFI prep, and coordination of any training efforts related to each assigned product/solution.
• Serves as the primary point of escalation (“Tier 3”) for customer support, particularly with respect to high-value commercial customers.
• Supports the Commercial Product Solutions Manager in developing and analyzing data sets to assess the performance of each assigned product/solution.

Qualifications

Education

Bachelor's Degree or the equivalent experience. Specialty: business, finance, or related field. (Required)

Experience

5 or more years business/commercial banking. (Required)

2 or more years financial products and services. (Preferred)

Knowledge, Skills, and Abilities

• Strong understanding of financial products and services, with a focus on commercial banking (Required)
• Strong understanding of core banking systems and integrations (Required)
• Strong understanding of regulatory requirements (Preferred)
• Strong leadership and stakeholder management (Preferred)
• Ability to analyze data sets and product metrics (Preferred)
• Understanding of enabling technologies (API, RPA, etc.) (Preferred)
• Strong communication skills (Preferred)

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

EEO Statement

Fulton Bank (Fulton) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.