Regional Manager in Sandy Springs, Georgia at Huddle House Inc

The Regional Manager for Corporate Restaurants focuses on sales and is responsible for driving revenue growth and maximizing sales performance across multiple company-owned restaurant locations within a specific region. In addition to overseeing day-to-day operations, this role prioritizes increasing market share, enhancing the customer experience, and developing sales strategies that align with corporate goals. The Regional Manager collaborates with restaurant managers to implement sales-driven initiatives, optimize performance, and ensure each location meets its financial targets.

Key Responsibilities:

1. Sales Growth and Strategy:
   • Develop and execute sales strategies to increase revenue and market share across the region.
   • Analyze sales trends and customer data to identify growth opportunities.
   • Collaborate with restaurant general managers to set sales targets and create actionable plans to meet or exceed those goals.

1. Business Development and Local Marketing:
   • Work with corporate and local teams to implement sales initiatives, such as promotional campaigns, loyalty programs, and community outreach events.
   • Support general managers in developing local marketing strategies tailored to their unique markets to attract new customers and retain existing ones.
   • Partner with local organizations and businesses to drive foot traffic through partnerships and events.

1. Customer Experience and Retention:
   • Ensure that all restaurants provide exceptional customer experience that fosters repeat business and positive word-of-mouth.
   • Review customer feedback and sales data to make data-driven decisions that enhance customer satisfaction and loyalty.
   • Implement upselling and cross-selling techniques to increase average ticket sizes and drive higher sales per customer.

1. Sales and Financial Performance Management:
   • Monitor each restaurant's financial performance, focusing on sales metrics such as average check size and overall revenue growth.
   • Assist general managers with budgeting, forecasting, and financial analysis, ensuring sales strategies align with overall financial objectives.
   • Identify underperforming units and create action plans to boost sales and profitability in those locations.

1. Leadership and Team Development:
   • Mentor and coach general managers and their teams on effective sales techniques, customer engagement, and business development.
   • Lead performance evaluations for managers, focusing on sales growth and their ability to drive team results.

1. Operational Excellence:
   • Ensure that restaurant operations support sales goals, including efficient table turns, optimized labor scheduling, and product availability.
   • Work with general managers to maintain operational standards, ensuring consistent food quality and service that promotes higher sales volumes.
   • Implement operational best practices that directly contribute to improved sales, such as reducing wait times and enhancing the guest experience.

Skills and Qualifications:

• Sales Expertise: Proven track record in driving sales growth, developing sales strategies, and improving customer acquisition and retention in the restaurant industry.
• Leadership and Team Development: Ability to lead, coach, and motivate managers and their teams to achieve sales goals and deliver exceptional customer experiences.
• Customer-Centric Approach: Strong understanding of customer service principles and how they directly impact sales, with a focus on delivering high-quality dining experiences.
• Financial Acumen: Experience in managing P&L statements, forecasting, and financial analysis with a focus on optimizing sales and profitability.
• Data-Driven Decision Making: Proficient in using sales data and analytics to identify trends, measure performance, and implement improvements.
• Marketing and Promotions: Experience in executing marketing campaigns, promotional strategies, and local store marketing to drive foot traffic and sales.
• Problem-Solving and Innovation: Ability to identify sales-related challenges and develop creative solutions to improve performance.
• Communication Skills: Excellent communication and interpersonal skills to effectively lead teams, collaborate with corporate stakeholders, and engage with customers.

Qualifications:

• Experience in multi-unit restaurant management or regional management, with a focus on driving sales and business growth, preferred.
• Proven experience in leading teams to achieve sales targets and deliver high levels of customer satisfaction.
• Strong understanding of the restaurant industry, market dynamics, and sales strategies specific to the food and beverage sector.
• Willingness to travel frequently within the assigned region to support restaurant operations and drive sales performance.

Disclaimer

This position description is not intended, and should not be considered to be, an exhaustive list of all responsibilities, skills, effort or working conditions associated with the job. It is intended to be an accurate reflection of those principal job elements essential for making decisions related to job performance, personal development, and compensation.