Customer Success Manager in COOS BAY, Oregon at Cardinal Services

Are you an exceptional Customer Success Manager — a team‑focused professional with a customer‑first mindset?

Cardinal Services in Coos Bay, Oregon is currently seeking a Customer Success Manager to join our dynamic Customer Success team. We are only as strong as our people, and we take pride in building a team that values relationships, responsiveness, and operational excellence.

In this role, you will be one of our front‑line customer champions, helping ensure our clients experience timely, accurate, and thoughtful support across the services we provide. You’ll play a key role in guiding client requests to the right solutions, coordinating across internal teams, and keeping customer workflows moving smoothly.

If you are a true people person who enjoys problem‑solving, collaboration, and helping others succeed, Cardinal could be your next employment home.

What You’ll Do

As Customer Success Manager, you’ll serve as a first point of contact for client needs and play a vital role in keeping our customer operations running efficiently.

Your responsibilities will include:

• Serving as the initial contact for incoming customer questions and requests

• Assessing needs for urgency, complexity, and next steps

• Resolving requests within your scope of training and experience

• Initiating workflows

• Partnering closely with other Cardinal teams

• Ensuring clear documentation and smooth handoffs

• Identifying bottlenecks and sharing feedback to improve processes

We employ a shared Customer Success intake and workflow model. Responsibilities may rotate among team members as part of ongoing collaboration and growth.

Qualifications & Experience

Our ideal candidate will bring:

• A strong understanding of what it takes to build and support positive client relationships

• Previous experience in customer success, staffing, human resources, benefits, or a related field (HR experience a plus)

• Excellent communication and customer service skills developed through front‑line experience

• Strong judgment and problem‑solving abilities

• Comfort working with multiple requests and priorities in a team setting

• Computer proficiency, Microsoft Office, phone communication, and basic CRM or case‑tracking tools

• A genuine “customer‑first” attitude and willingness to collaborate

Job Details

Full‑Time: Monday through Friday, 8:00 am – 5:00 pm

Starting Wage: $17.00 – $20.00 per hour, depending on experience

Benefits: After 90 days, access to a comprehensive benefits package

• Health, dental, and vision coverage

• Paid time off

• 401(k) retirement plan

• Employer wellness plan contribution

• Clothing allowance

• Education and professional development

Why Work at Cardinal Services?

Cardinal Services, Inc. — family‑owned and operated — has been supporting Oregon businesses since 1984. We help employers succeed by providing customizable workforce solutions, from six locations across Oregon and Northern California. We take pride in our community involvement, long‑standing client relationships, and commitment to doing right by both businesses and employees.

To learn more, visit www.CardinalServices.com.