Member Service Representative (MSR)-II at Ignite Credit Union – Battle Creek, Michigan

Are you ready to take the next step in your career with a company that values innovation, integrity, and community? At BlueOx Credit Union, a division of Ignite Credit Union, we’re more than just a financial institution—we’re a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. We’re looking for passionate, driven individuals who are excited to grow with us and help ignite financial success for all. If you're looking for a workplace that champions professional development, collaboration, and a people-first approach, we want to hear from you!

Benefits Offered:

• Bi-weekly 401(k) Match and Profit Sharing
• Education reimbursement
• Up to $600 in wellness reimbursement annually – fitness equipment, gym membership, massages, etc.
• Full Medical, Dental, Vision, and Prescription Insurance coverage
• Health Savings Account with bi-weekly Employer Contributions
• Employer Paid Life Insurance
• Employer-paid Short and Long Term Disability coverage
• Pet Insurance
• Health Advocacy Support
• Generous Paid Time Off
• 12 Paid Holidays
• Employee Assistance Programs
• Monthly commissions and incentives
• Employee Appreciation Events
• Community Volunteering Opportunities
• Performance and Discretionary Bonuses
• Employee Discount Program for travel, shopping, restaurants, etc.

… and more

The ideal applicant will have prior financial institution experience, as well as proven success in a sales environment.

The Member Service Representative assists members and potential members with loan requests and new accounts, processes account transactions and resolves problems. The Member Service Representative provides expertise concerning more complex credit union services such as IRAs, specialized and business accounts, Certificate of Deposits, and other member needs that require more thorough assessment; open all types of Credit Union accounts. The Member Service Representative provides clerical and administrative support needed to process and close member loans. Expected to provide excellent Member Service, in accordance with expectations set forth by Management, and strive to meet or exceed assigned goals.

• Assists members with opening and closing accounts, answers questions about products and services, and resolves problems that are within their authority to resolve. Assists other MSRs with technical problems and questions relating to complicated products and regulations.
• Receives and prepares quality, complete, member loan applications. Manages follow-ups and focuses on processing approved loans to a high closing ratio in accordance with production goals. Cross-sell other loan opportunities, loan protection, and other services such as checking, money market accounts, CDs, etc. Expected to attain or exceed loan production goals monthly. Responsible for self-educating on products and services offered by the Credit Union and utilizing that knowledge to make appropriate product recommendations to our members.
• Receives and processes customer financial transactions, including but not limited to deposits, withdrawals, and loan payments, and transfers amounts from member accounts as directed. Ensures appropriate records are maintained and required reports are prepared; Will back up MSR I's on the Teller line as required. Balances cash drawer and checks received.
• Performs various miscellaneous duties including but not limited to outbound calling, answering the telephone, scanning, and updating member records.

At BlueOx Credit Union, a division of Ignite Credit Union, you'll find more than just a job—you'll discover a career where your contributions are valued, your growth is supported, and your impact is felt. Join a dynamic team committed to fostering financial well-being and building stronger communities. If you’re looking for a role where you can thrive professionally while making a difference, Ignite your future with us today!

BlueOx Credit Union, a division of Ignite Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws.