Sales Operation Associate at AEI-CIG – Santa Clara, California

Summary:

We are seeking a Sales Operation Assistant to join our dynamic team. In this role, you will be the connection between the internal operation/logistic team and external customers, to solve customer issues and maintain solid relationships.

Team collaboration and contribution are essential, as the role involves close coordination with cross-functional teams to optimize workflows and enhance productivity.

Key Responsibilities:

• Respond to customer inquiries and activities on a daily basis.
• Support the sales team by effectively communicating with cross-functional colleagues to solve customer issues and maintain solid relationships.
• Work with the operation and logistic team to ensure PO is entered in the system until shipment to the customer, send shipping documents to the customer, collect open AR, etc.
• Support customers in business development efforts including shipping, tracking, delivering packages, etc.
• Track customer activity and generate reports as requested by management.
• Perform other reasonably related duties as assigned as the business grows.

Requirements:

• Bachelor’s degree or meaningful experience.
• Fluent in both Mandarin and English in speaking and writing.
• Strong communication and collaboration skills.
• Customer detail orientated, excellent in follow-up, organizational skills and time management.
• Flexible to work at night (with Asia) if needed.