Operations Assistant at Louisiana Key Academy – Metairie, Louisiana

Front Office & Customer Service

• Greet and assist parents, students, staff, and visitors in a professional, welcoming, and helpful manner.
• Serve as the primary front desk presence during school hours.
• Manage the automated answering system and answer incoming phone calls as needed, including:
• Providing accurate information to callers
• Routing calls and messages to appropriate staff
• Ensuring timely follow-up and communication
• Answer basic questions regarding Louisiana Key Academy (LKA) and provide a brief explanation of the school’s mission, services, and benefits.
• Assist with maintaining a clean, organized, and safe reception and front office area at all times.

Attendance & Student Records

• Manage and maintain daily student attendance records across all Student Information Systems (SIS).
• Partner with the Academic Team and School Operations Officer (SOO) to ensure student and teacher data is accurate and up to date in all systems.
• Supervise, organize, and maintain cumulative student files in compliance with school, district, and state requirements.
• Support enrollment-related documentation and student record requests as needed.

Clerical & Administrative Support

• Perform high-level clerical duties, including data entry, document preparation, filing, and record maintenance.
• Process incoming and outgoing mail, packages, and faxes.
• Create and maintain school welcome packets for new students, families, and staff.
• Support leadership staff with scheduling meetings, managing calendars, and coordinating logistics as needed.
• Provide general administrative and clerical support to the school leadership and operations teams.

Communications & Publications

• Create school flyers, announcements, and other visual communications.
• Produce and distribute school newsletters according to established timelines.
• Assist with maintaining consistent branding and clear communication across school materials.

Operations & Supply Management

• Maintain and manage school office supply inventory.
• Monitor supply levels and submit purchase requests proactively to ensure items are replenished before depletion.
• Order and manage all Louisiana Key Academy Caddo Department supplies.
• Assist with tracking deliveries and ensuring supplies are properly stored and distributed.

Events & School Support

• Plan, coordinate, and support school events led by the Operations Team (e.g., family events, staff meetings, school-wide activities).
• Assist with event logistics such as scheduling, setup, materials preparation, and communication.

Safety & Compliance

• Follow all school safety protocols, including visitor sign-in procedures and emergency response expectations.
• Maintain confidentiality of student, family, and staff information at all times.
• Support compliance with school policies, procedures, and operational expectations.

• High school diploma or equivalent required; associate’s degree or higher preferred.
• Prior experience in a school office, front desk, administrative, or customer service role preferred.
• Strong organizational and time-management skills with the ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency with basic office technology and software (email, calendars, spreadsheets, word processing, and student information systems).
• Ability to maintain professionalism, discretion, and confidentiality.
• Strong attention to detail and problem-solving skills.
• Ability to work collaboratively with students, families, teachers, and leadership staff.