Case Manager (Social Services / Client Services) at Kids First Services – Bronx, New York

The Care Coordinator will assist individuals in navigating complex systems to obtain services such as Medicaid benefits, housing assistance, food programs, transportation, and other community-based resources. This role works closely with clients, government agencies, and community partners to ensure individuals successfully access the support they need.

• Conduct client intake and assess social and healthcare-related needs.

• Assist clients with applications for government programs such as Medicaid, SNAP, housing assistance, and other benefits.

• Connect clients with appropriate community resources and service providers.

• Track referrals and follow up to ensure services are received.

• Maintain accurate documentation and case notes in internal systems.

• Communicate with government agencies, healthcare providers, and community organizations to coordinate services.

• Provide ongoing support and guidance to clients throughout the service process.

• Ensure compliance with program requirements and organizational policies.

• High School Diploma required; Associate’s or Bachelor’s degree in Social Work, Human Services, Public Health, Healthcare Administration, or related field preferred.

• Strong communication and interpersonal skills.

• Ability to work with diverse populations and individuals in need.

• Strong organizational and time-management skills.

• Basic computer skills and experience with data entry or case management systems.

• Bilingual (Spanish or other languages) strongly preferred.

• Experience in healthcare, social services, community outreach, or customer service.

• Familiarity with government assistance programs such as Medicaid or SNAP.

• Hourly Pay: $21–$25 per hour (based on experience)

• Performance Bonus Opportunities

• Career growth opportunities within a growing organization

• Supportive team environment focused on community impact

If you are passionate about helping people access essential services and want to make a meaningful difference in your community, we encourage you to apply.

Apply today to become part of a mission-driven organization improving access to care and social services.