Customer Service Representative in Mason City, Iowa at A.L.M. Holdings Company (EmployeePortal.corpmts.com)

COMPANY OVERVIEW

Consolidated Energy Company is a privately-owned full-service supplier of refined products and propane to local homeowners, farmers, trucking fleets and construction and railroad operations. We are a forward-thinking company that values integrity, our diverse team, sustainability, and innovation. Headquartered in La Crosse, Wisconsin, our organization is a leader in our field with resources and additional opportunities in renewable energy, road construction and maintenance, aggregate, and emerging technology throughout the Midwest. To learn more about us, visit: www.consolidatedenergyco.com.

POSITION SUMMARY

As a Customer Service Representative, you will play a critical role in keeping our communities warm and safe. You will manage customer accounts, create delivery and service tickets, resolve inquiries with a friendly, professional demeanor. The ideal candidate is patient, customer focused and thrives in a fast-paced environment, possesses strong data entry skills, and is comfortable following strict processes and safety protocols.

This is a full-time position located in Mason City, IA and will include Monday through Friday, daytime hours.

This position will also be responsible for:

• Manage Inbound/Outbound customer calls on multiline phone system
• Process payments, adjustments, corrections, and deposits
• Process delivery and product service orders, and invoices
• Update customer account information accurately
• Troubleshoot and resolve customer billing questions in person, phone, and email
• Provide comprehensive support to customers
• Work independently while also collaborating effectively within cross-functional teams in person and virtually
• Handle seasonally high-volume workload with time sensitive tasks
• Other administrative duties as assigned

BENEFITS

Competitive wage & retirement program. Health, dental, vision, life and disability insurance. Paid vacation and holidays available immediately.

• High School Diploma or GED required
• 1-2 years of experience in customer service or administration role preferred
• Proficiency in Microsoft Office Suite, specifically Excel and Outlook
• Ability to manage a variety of high-volume tasks efficiently while ensuring project deadlines are met and tasks are completed timely
• Strong communication, active listening, and problem-solving skills are essential
• Basic math skills to calculate gallons, taxes, and percentages
• Ability to work in a fast-paced office environment, multitasking between phone systems and computer software