Surgical / Precertification Coordinator in Knoxville, Tennessee at University Physicians' Association

Join Our Team at University Urogynecology!

We are seeking a full-time Precertification Coordinator to support University Urogynecology, a fast-paced, high-volume specialty practice located within UT Medical Center.

Job Type: Full Time - Monday-Friday 8AM-4:30PM

As a Precertification Coordinator, you’ll play an essential part in ensuring patients receive timely, coordinated care. You’ll serve as a key point of contact for insurance verification, authorization processing, and procedure cost communication—always with a strong customer service focus.

We offer a comprehensive benefits package, including:

• Paid Time Off (PTO), Paid Holidays, Sick Leave
• Medical, Dental, and Vision Coverage
• Short- and Long-Term Disability
• Life Insurance
• And more!

• Track upcoming surgeries and maintain an organized workflow of precertification statuses
• Assist with surgical scheduling, including coordinating with providers and patients to ensure accurate and timely scheduling.
• Verify insurance eligibility and benefits by phone and online
• Update insurance details in the NextGen system
• Review insurance payment policies and obtain prior authorizations as needed
• Confirm all required pre-authorization documentation is received before procedures
• Communicate clearly with clinical and administrative staff
• Assign accurate ICD-10 and CPT codes
• Assist with additional tasks as needed to support the team

• Professional coding certification or at least 2 years of experience in insurance verification (required)
• Strong understanding of medical billing and managed care
• Familiarity with various insurance plans
• Excellent verbal communication and a polished, professional presence
• Highly organized, detail-oriented, and self-motivated
• Comfortable working in Microsoft Office and Windows-based applications