Service Engineer – AI Automation, Cloud & Security at SMART Services – Utica, Michigan

At SMART I.T. Services, we help real businesses run smoothly with proactive managed IT—cloud, cybersecurity, networking, and support that people actually enjoy working with. A big part of how we do that is automation: smarter workflows, fewer repetitive tasks, better service, and modern tools that help teams move fast without cutting corners.

If you love technology, like talking to people, and get satisfaction from turning messy problems into clean systems, you’ll fit in here.

• Support end users and business owners with clear communication and calm troubleshooting.

• Own tickets end-to-end: diagnose, resolve, document, and follow through.

• Work proactively (not just break/fix): monitoring, patching, security improvements, and prevention.

• Build and improve workflows using modern tooling—think process automation, integrations, and orchestrated runbooks (tools like n8n, Zapier-style approaches, and service workflow improvements).

• Help clients adopt modern productivity tooling (including Microsoft Copilot and OpenAI-powered use cases) in practical, secure ways.

• Microsoft 365 / Office 365, Azure, Windows Server, Active Directory

• Cisco / Cisco Meraki, firewalls, switching, wireless, VPNs

• VoIP phone systems

• Cybersecurity best practices and tools

• ConnectWise / Kaseya-style ticketing + RMM operations

• VMware / Citrix virtual desktops

• Cloud + data-center style environments

• You’re the one friends/family/neighbors call when “the Wi-Fi is weird” or a laptop is doing something unholy.

• You tinker because you want to—home setup, cloud sandbox, scripts, automations, integrations, security settings… anything that helps you learn.

• You enjoy making systems simpler: fewer clicks, fewer steps, fewer repeat issues.

• You can “speak geek,” but you genuinely like people and can explain things without making anyone feel dumb.

• Bonus (not required): you’ve experimented with local/private model setups, RAG, self-hosted agent tools, or you’ve built (or want to build) a small “AI server”/lab environment. If not, you’ll get hands-on exposure here.
  
  Hybrid/Flex Role — Local Residency Required:
  This position offers some flexible and hybrid scheduling; however, candidates must reside within 150 miles of Detroit, MI to support on-site client needs, occasional in-person meetings, and time-sensitive dispatches.

We’re open to multiple experience levels. If you bring strong fundamentals, curiosity, and a service mindset, we’ll match responsibilities to your skills and help you level up quickly.

• Experience supporting insurance agencies / regulated SMBs

• Scripting/automation mindset (PowerShell, Python, low-code, APIs)

• Cloud/security exposure (certs are welcome but not required)

• 401(k) retirement program

• Health insurance

• Paid time off

• Your birthday off

If you want a role where you’ll combine people-first support with cloud, security, networking, and automation, apply today.