Service Delivery Manager at CBTS – Chennai, Tennessee

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives. For more information, please visit www.onx.com.

Service Delivery Manager

• ITIL understanding, certificate would be great
• ITSM experience, ideally w/ServiceNow platform!
• Some technical background helpful (compute, network, storage) or service desk experience
• Customer/client communication is key aspect of the role so experience dealing with customers is needed

SDM would be part of daily internal stand up with our engineers (reviewing open tickets, problem management, on the go projects status, etc), and they would lead regular operations review meetings w/customers (some are daily some are weekly some 3 days per week, depends on client)