Business Operations Coordinator at Antenna Research Associates Inc – Laurel, Maryland

Company Overview

ARA is a leading C5ISR company that designs, manufactures, tests and installs innovative technologies that provide the national security community with unparalleled situational awareness, threat detection, and communications capabilities.

Our disruptive, integrated solutions, assemblies and subsystems rise to the challenging demands of discerning, mission-critical customers.

We leverage our capabilities to meet and exceed the requirements of our customers and empower them to remain ahead of evolving threats and complexities in a dynamic security landscape.

Job Summary

The Business Operations Coordinator supports sales, operations, and internal stakeholders by coordinating customer inquiries, generating quotes, processing orders, and maintaining accurate records throughout the order lifecycle. This role interacts with multiple departments to ensure smooth cross-functional processes, handles customer issues and inquiries, and assists in facilitating approvals, including pricing coordination.

This role requires a proactive professional who can balance customer deliverables with internal process discipline, cross-functional coordination, and problem-solving.

Essential Functions

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Establish the initial set up and continuous updates of customer opportunities for standard orders in Salesforce.
• Develop accurate and timely price quotes received directly from customers or internal sales team for standard products and returned materials under warranty. Coordinates with the Director, Business Operations for final review / approval and submits final price quotes to customers.
• Effectively works cross functionally with proposal teams as key pricing support member and communicates pricing risks (resources, schedule, basis of estimates).
• Create and/or assist with the placement of pricing quotes through final sales order completion into Deltek Costpoint.
• Provide value add price analysis to ensure cost model is accurate and cross-checked prior to final review and submission.
• Support data analysis and reporting leveraging Salesforce for management review and decision making.
• Recommend workflow improvements, support operational tasks, and contribute to team goals.
• Handle customer issues and inquiries and ensure resolution in a timely manner.
• Maintain accurate records of customer interactions, process accounts, and file documents.
• Assist with detailed pricing information and coordination as needed.
• Escalate requests that fall outside established Business Operations procedures to ensure compliance and alignment with cross functional teams

Position Qualifications

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Competency Statements

• Adaptability - Adapts to change, open to new ideas and responsibilities.
• Communication - Ability to communicate thoughts clearly, both oral and written in an honest, open and timely manner.
• Job Knowledge - Understands facets of job, aware of duties and responsibilities, keeps job knowledge current.
• Technical Skill - Possesses the knowledge and skills needed to perform a job or role effectively.
• Dependability - Meets deadlines, works independently or in a team environment, is accountable, maintains focus, good attendance record.
• Quality - Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve products
• Ethics - Honest, accountable, maintains confidentiality.
• Initiative / Take Ownership - Takes action, seeks new opportunities, strives to see projects to completion, meaning own your job and see it through.
• Decision Making – Problem solve and critical thinking skills, be able to reach a decision, takes thoughtful approach when considering options, seeks input from others, makes difficult decisions.
• Customer Focus - Understands and can meet the needs in a customer-centric (Internal and External). environment and build strong relationships. Promotes a positive image of the company and strives to solve issues raised by customers.

Experience and Skills

• Strong organizational, analytical, and communication skills, (verbal and written).
• Proficient in Microsoft Office Suite (Copilot, Word, Excel, Outlook); preferred experience with Salesforce, Deltek Costpoint, ProPricer.
• Customer-focused with active listening and problem-solving abilities
• Professional interpersonal skills, including patience and positive attitude.
• Ability work independently and meet deadlines in fast-paced, high-pressure environment.
• Technically adept with strong computer skills and ability to learn new systems quickly

Education

• B.S. in Finance, Accounting, or business administration with 1-3 years of relevant experience in pricing support, and business coordination roles, preferably in a technical environment.

Antenna Research Associates, Inc. is an equal opportunity employer committed to a policy of non-discrimination and affirmative action. We do not discriminate based on race, color, religion, sex, national origin, disability, protected veteran status, or any other legally protected status.