Desktop Technician - BIA at Wichita Tribal Enterprise – Washington, District of Columbia

Wichita Tribal Enterprises, A Quivera Enterprises subsidiary, is seeking Desktop Technicians (Levels III, IV, and V) to support the Department of the Interior / Indian Affairs (DOI/IA) user base. These roles provide end-user computing support across enterprise environments, including desktops, laptops, mobile devices, and network infrastructure.

Technicians will install, configure, and troubleshoot hardware and software, support standard and specialized applications, and ensure reliable IT operations. Higher-level technicians will take on increasing responsibility for project leadership, technical oversight, and team coordination.

The Desktop Technician III provides advanced Tier II/III technical support and operates independently with minimal supervision, resolving moderately complex technical issues.

• Provide advanced desktop and end-user support for hardware, software, and peripherals
• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, and network connectivity
• Support Microsoft operating systems, Microsoft Office, and Google Workspace (Gmail)
• Install, configure, and maintain hardware and software systems
• Support specialized applications such as GIS, AutoCAD, or other business applications
• Document incidents, resolutions, and system changes in a ticketing system
• Collaborate with IT teams to resolve escalated issues

• Associate degree or equivalent combination of education and experience
• Minimum of 3 years of related technical experience
• Experience supporting:
  • Desktop and laptop systems
  • Mobile devices
  • Printers and scanners
  • LAN, servers, and network switches
• Ability to troubleshoot hardware and software issues independently
• Working knowledge of Microsoft Office and Google Workspace
• Ability to work with minimal guidance
• Must be a U.S. Citizen
• Must have the ability to obtain and maintain a government security clearance

The Desktop Technician IV serves as a senior technical resource, leading projects and providing advanced troubleshooting while operating with little to no supervision.

• Perform advanced troubleshooting across enterprise desktop and network environments
• Lead technical projects, system upgrades, and deployments
• Develop and maintain project management documentation
• Serve as a Subject Matter Expert (SME) for IT systems and initiatives
• Provide mentorship and guidance to junior technicians
• Support specialized software applications (e.g., GIS, AutoCAD)
• Coordinate with stakeholders to ensure successful project delivery
• Assist in process improvement and operational efficiency initiatives

• Associate degree or equivalent combination of education and experience
• Minimum of 4 years of related technical experience
• Strong experience supporting enterprise desktop environments and infrastructure
• Advanced knowledge of Microsoft operating systems and office applications
• Ability to develop project documentation and lead initiatives
• Demonstrated ability to work independently without guidance
• Experience leading projects and coordinating technical teams
• Some managerial experience supporting teams of 5+ staff
• Must be a U.S. Citizen
• Must have the ability to obtain and maintain a government security clearance

The Desktop Technician V is a senior-level technical leader responsible for enterprise support, project management, and team oversight. This role serves as a key decision-maker and technical authority.

• Provide expert-level support for complex desktop, network, and enterprise IT environments
• Lead and manage technical projects, including planning, execution, and delivery
• Oversee and coordinate teams of desktop technicians
• Develop and maintain comprehensive project and operational documentation
• Serve as a senior Subject Matter Expert (SME) for enterprise IT systems
• Ensure standardization of processes, procedures, and best practices
• Support and troubleshoot specialized applications (e.g., GIS, AutoCAD, IA-specific systems)
• Drive continuous improvement initiatives and operational efficiencies
• Collaborate with leadership and stakeholders on strategic IT initiatives

• Associate degree or equivalent combination of education and experience
• Minimum of 5 years of related technical experience, including leadership responsibilities
• Expert knowledge of:
  • Microsoft operating systems
  • Microsoft Office and Google Workspace
  • Desktop and enterprise IT infrastructure
• Proven ability to manage and initiate projects
• Strong leadership and team management experience (5+ staff)
• Ability to work independently without guidance
• Experience supporting specialized or enterprise applications
• Must be a U.S. Citizen
• Must have the ability to obtain and maintain a government security clearance

Quivera Enterprises LLC and its subsidiaries are 100% tribally owned and SBA-certified Small Disadvantaged Business. Quivera Enterprises LLC and its subsidiaries are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, age, or status as a qualified individual with a disability or protected veteran.