Service Writer (Kool Chevrolet) at Kool Automotive Group – Grand Rapids, Michigan

Job Title: Service Writer
Location: Kool Chevrolet – Grand Rapids, MI
Job Type: Full-Time
Salary Range: $60,000 – $100,000 annually
Benefits: Eligible (Health, Dental, Vision, 401(k), Paid Time Off, Employee Discounts)

At Kool Chevrolet, we are dedicated to delivering an exceptional customer experience every time. We take pride in our long-standing commitment to honesty, integrity, and treating our customers like family. As part of the Kool Automotive Group, we offer a supportive and dynamic work environment where our employees are valued and given opportunities to grow.

We are seeking a customer-focused and detail-oriented Service Writer to join our service department. The ideal candidate will be the key liaison between our customers and service technicians—providing clear communication, ensuring accurate repair orders, and delivering an efficient, friendly, and informative service experience.

• Greet customers in a professional and welcoming manner.

• Accurately document vehicle concerns and write service repair orders.

• Communicate effectively with technicians to ensure thorough diagnosis and repair.

• Provide cost estimates, obtain customer approvals, and explain services performed.

• Monitor the progress of repairs and proactively communicate updates to customers.

• Maintain high customer satisfaction through excellent service and follow-up.

• Upsell recommended maintenance and repairs when appropriate.

• Close out repair orders and ensure all documentation is accurate and complete.

• Handle customer inquiries, concerns, and complaints promptly and professionally.

• Work collaboratively with parts and service teams to ensure timely and accurate repairs.

• Prior experience as a Service Writer, Service Advisor, or similar role preferred.

• Automotive knowledge and/or dealership experience highly desirable.

• Strong communication and customer service skills.

• Ability to multi-task in a fast-paced environment.

• Proficiency in using dealership management systems (CDK experience a plus).

• High school diploma or equivalent required; associate degree or technical training preferred.

• Valid driver's license and clean driving record.

• Competitive salary with performance-based earning potential

• Comprehensive benefits package

• Supportive team environment

• Ongoing training and career development

Ready to join a team that puts people first—both customers and employees?
Apply today and become part of the Kool Chevrolet family.